Call Center Executive

4 days ago

Glen Waverley, Australia V4 Services Pty Ltd Full time

**Position**: - Call Center Executive - No Outbound/Cold Calling

**Work Mode**: Work From Office.

**Location**: Leicester Avenue, Glen Waverley 3150

**About the Company**:
In our IT division, we provide online and on-site support for home and business users, along with other offerings.

With over 5000 customers in just over 2 years, we are one of the fastest growing IT companies in Australia.

**We are also a part of JIM Group, owning JIMS IT.**

**About the Role**:

- You will receive calls from people looking for IT Support - **INBOUND ONLY NO COLD CALLING.**:

- Understand about the issue customer has called for and transfer to the right department - Online or Onsite
- After scheduling the appointment, co-ordinate with Online or Onsite IT Technicians for service delivery.
- Target Oriented Profile.
- Attractive Incentives if you achieve targets.

**Essential Requirements for this role**:

- **Prior Experience in Call Center Operations/Customer Service/Sales/Appointment setter in Australia is MANDATORY.**:

- Strong verbal and written communication skills.
- Excellent Phone Manners.
- Basic knowledge about computers and IT.
- Strong Sales and Up-selling Skills
- Target Oriented Person.
- Should be a quick thinker and Self Motivated with go getter attitude.

**Important things to know before you apply**:

- Training will be provided
- Immediate Starters Preferred.
- Current Police Check is mandatory.

Pay: $55,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Overtime pay
- Penalty rates
- Performance bonus

Ability to commute/relocate:

- Glen Waverley, VIC 3150: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Call centre: 1 year (preferred)

Work Location: Hybrid remote in Glen Waverley, VIC 3150

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