Customer Success Consultant

2 days ago

Sydney, Australia Corporate Traveller Full time

**Job no**: 517544

**Brand**: Corporate Traveller

**Work type**: Full time

**Location**: New South Wales, Queensland, South Australia, Victoria, Western Australia

**Categories**: Corporate & Group Travel

**About Corporate Traveller**

Corporate Traveller is the only travel management corporation in Australia dedicated to SME businesses. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to dominate the SME market, making the end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family.

**About the Opportunity**

The purpose of the Customer Success Consultant (CSC) is to optimise, grow and maximise program health for customers within a team, village or state.

The CSC will drive change for a customer which results in account profitability, with a key focus on identifying growth and value opportunities within their portfolio. You will also assist in the retention of all customers within a team, village or state.

**What You Will Be Doing**:

- Conducting formal Value Reviews of the customers' travel program to identify opportunities for improvement and growth
- Provide value add analysis and advice to customers
- Sales, implementation and training of key products and services to maximise growth and revenue for FCTG
- Optimisation of key technology products including the Online Booking Tool, to ensure maximum customer engagement
- Communicate and drive change into client business, drive program compliance and provide strategy on capturing leakage
- Identify opportunities for organic growth of existing client base
- Identify opportunities to upsell consulting services and value added services
- Create a referral pipeline for the Inside Sales Team
- Build relationships with key internal and external stakeholders to maximise retention
- Use Salesforce CRM to capture all activity

**What You Will Need**:

- Travel management company experience essential
- Min 2 years in a role with corporate B2B sales responsibilities desirable
- Experience in managing a large variety and volume of customers
- Ability to articulate features and benefits to customer about products, services and value proposition.
- Demonstrated ability to build trust and rapport quickly
- Salesforce and M365 Product Suite experience desirable

**About the benefits**:

- OTE $100-110 k + super
- Travel discounts, health and wellness discounts
- Flexible and blended working arrangements
- Leadership Programmes & further education
- Giving Bank & Volunteer Leave
- Employee share scheme

LI-CM1
- Our Talent Acquisition Team kindly requests no unsolicited resumes or approaches from Recruitment Agencies. Flight Centre Travel Group is not responsible for any fees related to unsolicited resumes._

  • Customer Success Consultant

    2 weeks ago

    Sydney, Australia RGT Solutions Full time

    Job Title: Customer Success Consultant - Sales Focus Location: Sydney **Salary**: Base $65k - $75k + Super + Comms, OTE $120k (Negotiable depending on experience) Our client, an innovative tech startup company based in Sydney, is seeking a highly motivated and customer-focused Customer Success Consultant with a sales focus to join their team. As a...

  • Customer Success Consultant

    2 weeks ago

    Sydney, Australia Y Soft Full time

    As a Customer Success Consultant you play a critical role in Y Soft’s customer success strategy and are a key member of the sales team. Working under the supervision of the Y Soft regional EVP of Sales, you will engage early in the customer’s buyer journey and lead the customer to a sales transaction made by the partner and follow the customer...

  • Customer Success Consultant

    2 days ago

    Sydney, Australia Retinue Full time

    At Retinue, we're passionate about helping small business owners make better decisions, starting with their financial foundations. Retinue aim to help SME’s by using an innovative, monthly subscription, client first model, that ensures our customers have certainty over their financial compliance and business health. We are a true disrupter in our field...

  • Customer Success Consultant

    2 days ago

    Sydney, Australia FUJIFILM Full time

    **OUR STORY** FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are...

  • Customer Success Consultant

    6 days ago

    Sydney, New South Wales, Australia Castaway Forecasting Full time $90,000 - $120,000 per year

    As a Customer Success Consultant at Castaway, you are the heart of our customer lifecycle.You will guide new customers through Castaway by onboarding well, driving product adoption, nurturing long-term relationships and maximising customer value and user satisfaction.This is a proactive role focused on building trust, driving feature engagement, and...

  • Customer Success Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Compass Education Full time $90,000 - $120,000 per year

    Come shape the future of education with us.At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.Compass is a product that...

  • Customer Success Consultant

    1 week ago

    North Sydney, Australia Compass Education Full time

    **Come shape the future of education with us.** At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product...

  • Customer Success Consultant

    1 week ago

    Sydney, Australia Mirakl Full time

    About Mirakl Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business. Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and...

  • Customer Success Consultant

    6 days ago

    Sydney, Australia REA Group Full time

    Sydney - Hybrid ways of working - Permanent Role We're REA With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step - whether that's finding or financing your next home. Our people are the key to our success. At the heart of...

  • Customer Success Consultant

    7 days ago

    North Sydney Council, Australia Compass Education Full time

    Come shape the future of education with us. At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes. Compass is a product that...