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Customer Success Consultant

2 weeks ago

Sydney, Australia RGT Solutions Full time

Job Title: Customer Success Consultant - Sales Focus

Location: Sydney

**Salary**: Base $65k - $75k + Super + Comms, OTE $120k (Negotiable depending on experience)

Our client, an innovative tech startup company based in Sydney, is seeking a highly motivated and customer-focused Customer Success Consultant with a sales focus to join their team. As a Customer Success Consultant, you will be responsible for driving revenue growth and ensuring customer satisfaction by providing exceptional service and support.

**Responsibilities**:
Act as the primary point of contact for customers, building strong relationships and understanding their business needs

Provide exceptional service and support to customers, addressing any questions or concerns they may have

Work closely with the sales team to drive revenue growth and achieve sales targets

Proactively identify opportunities to upsell and cross-sell products and services

Conduct product demonstrations and training sessions for customers

Analyse customer data to identify trends and develop insights to improve customer experience

Collaborate with cross-functional teams to ensure successful onboarding and implementation of products and services

**Requirements**:
Minimum 1 year of experience in sales, preferably in a B2B or B2C environment

Excellent communication and interpersonal skills

Strong organizational and time management skills

Ability to work independently and in a team environment

Experience using CRM software is a plus

Experience in the tech industry is a plus

**Salary**: $65,000.00 - $120,000.00 per year

**Benefits**:

- Employee mentoring program
- Free drinks
- Free food
- Paid volunteer leave
- Parental leave
- Professional development assistance
- Work from home

Schedule:

- 8 hour shift

Supplemental pay types:

- Commission
- Performance bonus

Ability to commute/relocate:

- Sydney City, NSW: Reliably commute or planning to relocate before starting work (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location