Customer Success Consultant

About Mirakl

Mirakl is the leading provider of eCommerce software solutions. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.

Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.

**Your Impact**

As a Customer Success Consultant, you will be the trusted strategic advisor to a portfolio of our most important clients, including some of the world's largest retailers. Your mission is to design and execute compelling, actionable strategies that drive marketplace success and growth. You'll leverage your problem solving, client relationship and project management skills to guide enterprise corporations through the complexities of digital transformation, ensuring they not only launch successfully, but thrive in a hyper competitive eCommerce landscape. You will be the key to turning our clients' marketplace vision into a reality.

**What you will do at Mirakl**
- Own a portfolio of clients, acting as their primary strategic partner and ensuring they maximize value with Mirakl
- Build exceptional client relationships, establishing yourself as a confident and indispensable advisor to key stakeholders, including senior executives
- Analyze complex data to develop compelling insights, creating and delivering exceptional presentations (QBRs, strategic plans, and ad-hoc analyses) that drive client decisions
- Leverage AI tools to accelerate research, synthesize client data, and enhance the quality and speed of your recommendations
- Master the art of project management and multitasking, effortlessly switching between diverse client needs, managing competing priorities, and thriving in a fast-paced environment
- Develop and execute strategic action plans that directly impact your clients' marketplace performance, from seller acquisition to customer experience optimization
- Understand and articulate the value of the full Mirakl portfolio (e.g. Retail Media/Ads solutions)
- **Experience**: 2-4+ years of experience in a client-facing, analytical role. Experience from a leading Management Consulting firm is a plus
- **Exceptional Presentation & Synthesis Skills**: A demonstrated fluency in crafting client-ready presentations using PowerPoint and/or Google Slides. You can independently and rapidly synthesize complex information (quantitative and qualitative) into clear, concise, and visually compelling narratives that drive action
- **Client Presence & Relationship Management**: You build rapport and trust with clients effortlessly. You possess the confidence and poise to present/co-present and communicate effectively with senior stakeholders, working alongside your manager and senior leadership to guide strategic conversations
- **Proficiency with AI Tools**: Demonstrated experience leveraging generative AI tools (LLMs) to accelerate workflows is preferred
- **Incredible Agility & Organization**: You can manage multiple projects and client demands simultaneously without sacrificing quality. You thrive on context-switching and a dynamic workload
- **Strong Analytical Acumen**: You are comfortable with data and skilled at identifying the key insights that will help our clients succeed
- **Valuable Additional Experience**: Experience in Retail and eCommerce is a significant plus.
- **Qualifications**:
- Bachelor's degree required; Master's degree is a plus.
- Occasional travel (typically 1-2 on-site client meetings per month)