Client Service Support – Level 2/3 IT Team Member

Are you a skilled IT professional looking to make a real impact in regional business? Gunners Business Solutions (GBS) is seeking a talented Level 2/3 IT – Team member to join our dynamic team as we continue our rapid growth across Southwest and Surf Coast Victoria.

About GBS

We're a forward-thinking technology company specialising in Managed IT, Communications, and Managed Print Solutions. Our mission is clear: "To empower regional businesses with Simple, Innovative Managed IT, Comms and Print Solutions that drive growth and success—backed by exceptional service and support."

The Role

This is a blended L2/L3 IT support role perfect for a capable, hands-on technician who thrives on variety and challenge. You'll handle everything from standard support tickets to complex infrastructure issues while helping deliver world-class service experiences to our clients.

As part of our Client Services team—the backbone of GBS—you'll play a crucial role in maintaining high service standards and ensuring client satisfaction to our Managed IT portfolio.

What You'll Do

Technical Excellence:

• Diagnose and resolve Level 2 and 3 technical issues across Microsoft 365, Azure, Windows Server, networking, and desktop environments
• Provide both onsite and remote support for escalated or complex technical incidents
• Act as a key escalation point, offering guidance and hands-on resolution to junior team members.
• Support critical systems including firewalls, backups, endpoint protection, and cloud services

Project & Implementation:

• Assist with IT project deployment including migrations, server installs, system upgrades, and infrastructure refreshes
• Participate in client onboarding and offboarding processes
• Collaborate with Project Manager and Solutions Consultants on deliverable execution

System Administration & Security:

• Maintain key IT infrastructure: Active Directory, Group Policy, DNS/DHCP, VPNs, firewalls, and network equipment
• Implement security controls aligned with Essential 8 and GBS best practices
• Support patching, backups, failover systems, and disaster recovery strategies

Client Focus:

• Maintain clear, professional communication throughout troubleshooting and project processes
• Educate users on best practices and build confidence in technical solutions
• Conduct follow-ups to ensure satisfaction and gather valuable feedback

What We're Looking For

• Strong technical background in Microsoft 365, Azure, Windows Server, and networking
• Experience with L2/L3 support in enterprise environments
• Excellent troubleshooting and problem-solving abilities
• Strong communication skills and client-facing experience
• Proactive approach to system maintenance and security
• Ability to mentor junior team members
• Commitment to documentation and process compliance

Why Choose GBS?

Growth & Development:

• Be part of an ambitious team with clear growth objectives
• Opportunity to develop skills across diverse technology platforms
• Structured mentoring and knowledge-sharing environment
• Support for continuous learning and professional development

Impact & Recognition:

• Play a key role in our expansion as Southwest Victoria's leading IT provider
• Work directly with a diverse client base of 900+ businesses
• Clear performance indicators and recognition for achievement
• Opportunity to contribute to process improvements and innovation

Culture & Values:

• Collaborative team environment focused on simplicity, innovation, and world-class service
• Supportive leadership committed to your success
• Work-life balance in beautiful regional Victoria
• Be part of a company that truly values its people and culture

Ready to Take the Next Step?

Join us in our mission to make IT, Communications, and Print simple, accessible, and effective for regional businesses. This is more than just a support role—it's an opportunity to be a strategic partner in helping our clients succeed.

Apply now and become part of Southwest Victoria's most exciting technology success story

GBS is committed to creating an inclusive workplace where all team members can thrive and contribute to our shared success.