Canberra Airport

**Introduction**:
With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.
Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.
Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.
Safety First, Always - every decision is made with safety front of mind.
Lead with Care - respect and support for every colleague and customer.
Stronger Together - working as one team with a shared purpose.
Own the Moment - bringing accountability and pride to every task.
Fuel Potential - thinking outside of the box, turning ambition into impact, today and tomorrow.
How we support you
We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.
**Description**:
**About the job**:
As a Duty Manager, you will primarily be responsible on a shift basis, for the day-to
- day oversight and management of Star Aviation’s airport operations, encompassing both above and below-wing servicing requirements. This role has a strong focus on people development and performance management, developing a strong culture of high performing teams. In addition, the role demands a strong focus delivering an extremely high standard of service, while meeting operational service level agreement targets in a fast-paced environment.
**Your work will include**:
Service Delivery and Shift Management
Continuously developing and the ongoing performance management of all relevant team members
Demonstrate success as a leader, this includes effective management of the team performance and absenteeism
Fostering an enhanced awareness with all team members for WH&S, aviation safety and security policies
Management of operational performance
Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables
Management of the airport's customer service delivery to ensure alignment with Star’s brand values, in addition to acting as a secondary escalation point where required for problem resolution and disrupt management
Provision of relief duties when required to support staff and operations, inclusive of all services provided by Star Aviation at the relevant port
Building strong, professional relationships with our Leaders, ensuring day to day service delivery is successful
Ensure team member training is compliant and knowledge is retained
Working with the workforce planning and People & Culture teams to ensure a high standard of recruitment is actioned, and all team members are effectively managed through regular mentoring, conversations, and performance reviews
Overseeing data reporting used by Star Aviation within its Airport Operations business to ensure compliance as well as follow up on any non-compliance
Escalation support point where required for problem resolution and disrupt management, from either the client or staff
Attend and represent Star at airline meetings associated with day of operations or other requirements
Working with airlines on day of operations and reporting and responding to information associated with the services we provide
Reporting matters of significance in a timely manner to relevant stakeholders
Where required, management and responsibility for the rosters being developed for the respective Port
Coach and develop Team Leaders as necessary to ensure that the team functions effectively
Where required, liaise with Operations Manager and/or Airport Manager to ensure published rosters are meeting the levels of operational robustness and maintain support training recovery planning stages
Provide input into the pairing construction to ensure that duties comply with regulations and agreements and that associated training qualification of staff are complaint
Continuously develop the performance of team members and team leaders
Foster a harmonious team environment with the ability to resolve conflict as it arises
Complete all relevant shift reports required of this position prior to end of shift
Identify new service opportunities with prospective customers
Workforce Planning and People Management
Where required, resource management related to Day of Operations as well as arranging replacement staff due to unplanned leave or surge requirements
Where required, conduct pre planning of flying activity in advance, commonly known as “minus plans”
Always lead by example, ensuring yourself and your team act in accordance w