Canberra Airport

**Introduction**:
With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual.
Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers.
Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers.
How we support you
We’ll support your growth with ongoing career training and development through our in-house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more - from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others.
**Description**:
**About the job**:
As the Baggage Crew Leader, you will take charge of leading and coordinating the Bag room team to ensure safe, efficient, and seamless service delivery for our customers. You will oversee daily baggage operations, maintain high safety and accuracy standards, and support your team to perform at their best. Working as part of a close-knit team, you will uphold safety, accuracy, and efficiency in every task — helping deliver a smooth and reliable airport operation.
**Your work will include**:
Service Delivery
Deliver services on behalf of Star Aviation customers, ensuring compliance and safety regulations are always met to the highest standards
Load and unload passenger luggage and air cargo, bulk and/or containers/pallets, onto barrows and/or dollies and the airport belt system
Responsible for courteous, prompt, accurate and careful handling of customer baggage, air freight and company material, onto barrows and/or dollies and the airport belt system
continuous lifting, loading/unloading, sorting and transfer of baggage, freight and company material weighing up to 32kg
Perform Ramp functions including marshalling aircraft in the ramp environment
Receipt and dispatch of aircraft, inclusive of pushback
Placing chocks and cones around aircraft
Operating aircraft passenger doors, hold doors and relevant hatches
Loading aircraft with freight and baggage in full accordance with loading instructions
Providing special handling of baggage, freight, and mail, as required
Collecting, loading, and unloading live animals and dangerous goods on and off aircraft, when necessary
Delivering passenger baggage to the claim area and unloading baggage onto the conveyor system
Lifting, loading/unloading, sorting and transfer of baggage, freight, and company material
Represent both the Airline and Star to the highest-level ensuring customer satisfaction
Report to the on-shift Duty Manager in a timely manner on any issues or activities likely to influence operations or relations with airline customers
Ensure compliance with all Uniform & PPE requirements
People and Shift Management
Manage key personnel ensuring the operations are being delivered in an efficient and safe manner
Always lead by example, ensuring yourself and your team act in accordance with Star Aviation guidelines and appropriate professional standards
Drive a safety culture through your team, ensuring compliance with both the Airline, Airport and Star Aviation requirements
Identify and resolve problems/conflict at ground level
Reporting matters of significance in a timely manner to relevant stakeholders
Passenger assistance
Provide oversight of passenger movements across the tarmac, paying particular attention to passenger safety, comfort, and efficiency
Provide support with assisting customers with specific needs, including the use of disabled passenger lifters
Politely greeting and interacting with customers during disembarkation, boarding and collection and drop off of Premium Hand Luggage (PHL)
Cabin Cleaning / Fleet Presentation
Deliver Cabin Cleaning services on behalf of Star Aviation customers in accordance with the Airlines procedures under the direction of the Duty Manager
Cleaning the aircraft interior, including but not limited to seats, sidewalls, ceiling panels, carpet, galleys, and cabin lavatories
Waste removal
Linen change
Management of GSE
Operating ground support equipment, including aircraft stairs, container loaders, aircraft ground power units, water/lavatory service trucks, aircraft de-icing units, dollies, and passenger vans, when necessary
Ensure the safe and secure operation of all equipment including refuelling, recharging, daily inspection, and fault reporting
Report equipment malfunction to the on-shift Duty Manager
Test all relevant equipment for serviceability before use via company process
Standards, Compliance and Safety
Ensure all activities are conducted in accordance with relevant policies and procedures
Proactively report any hazards, near misses or events in