Customer Service Agent

1 week ago

Canberra, Australia Qantas Airways Limited Full time

Challenge yourself in this ever changing, fast paced environment- Take pride in delivering exceptional customer service- Located at Canberra Airport- Permanent part time opportunities available

Think of Qantas and something stirs inside us; a sense of familiarity, a feeling of warmth, and pride that this national icon represents us to the world. At Qantas, our strong beliefs guide the way we work, ensuring everything we do stays true to our customers and this iconic brand.

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve - and how you can play a key role in the experience our customers have.

Taking ownership is critical. We’ve built a high performance culture, and you can be sure we’ll hold you to those expectations. Along the way, you’ll have plenty of fun, meet amazing people and have experiences like no other.

As a Customer Service Agent, you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

We’re looking for proven, dedicated customer service professionals to be Customer Service Agents.

You’ll have
- Ability to work a 7 day rotational shift roster covering a range of hours- Recent face to face customer service experience within the hospitality, tourism or other customer focused industries- A passion for customer service with a proactive 'can do' attitude- A proven ability to manage and diffuse difficult situations- Well-developed problem solving skills and able to follow through to resolution- A strong communicator, and listener- Ability to work both in a team environment and independently- Ability to adapt to an ever changing, fast paced operational environment- Compassion and empathy for special needs customers- Exceptional grooming and personal presentation

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