
2405 - Business Manager
1 week ago
Flexible, hybrid working environment| 30 - 38 hours per week | 4-5 days a week
- Great remuneration package | $50 - $70/hr| Permanent and part time options
- Work with an incredible team of professionals supporting hospitals Nationally
re you looking to take the next step in their career, and work in a** National Business Manager** space?
Animal Emergency Australia (AEA) provides veterinary care (primarily emergency and critical care), education and support services across multiple locations throughout Australia.
We are looking for an **experienced Business Manager** with a proven hands-on leadership style that others want to follow. You will lead by example by being an approachable mentor with a commitment to quality.
Animal Emergency Australia help "our" people build incredible careers, creating the future of emergency medicine and critical care within the veterinary profession.
**About the Role**
This role plays a vital role in fostering a client-centric culture in the AEA Support Office, who provide services to Veterinary Hospitals in key areas such as Finance, Marketing, Human Resources, and Operations. The role is essential for bridging communication between the Support Office and its clients, ensuring efficient handling of service requests and exceeding client expectations.
As the Manager of the AEA Support Services entity, you will collaborate with Department Managers to enhance office efficiency, quality, and performance, while prioritising high levels of client satisfaction.
Primary responsibilities will include the day-to-day management of the AEA Support Office, development and monitoring of Service Level Agreements (SLAs), and relationship building with Hospital leadership teams in an aim to enhance communication loops and gain an understanding of hospital needs
**Key areas**:
Area 1: Team leadership and Office Management
Area 2: Service Level Agreements (SLA)
Area 3: Client Relationships
Area 4: Performance and Reporting
**About you**:
If rewarding, meaningful work is important to you, then this a great opportunity to really make a difference. We are looking for someone with great strength in relationship building, strong business and operations acuman, and a true people leader with a strong focus on client service. Additional requirements:
- Bachelor's degree in business, public administration, or related field or over 10 years’ experience in Veterinary management
- Minimum of 5 years in a Service Management role, demonstrating proficiency in service management principles, processes, and best practices.
- Minimum of 5 years in a Team Management role, covering at least two of the following operations functions: HR, Payroll, Finance, Marketing, or Operations.
- Accreditation in the areas of Quality Management, Project Management, Change Management, or Process Improvement will be an advantage
- Excellent communication and interpersonal skills, fostering positive relationships with clients and colleagues.
- Strong problem-solving and decision-making abilities, prioritising client-centric resolutions to service challenges and complaints.
- Proven track record of meeting service related KPIs and exceeding client satisfaction targets.
- Innovative approach to enhancing service quality within company constraints (e.g. resources, budgetary, legal).
- Committed to continuous improvement, with adeptness in relevant tools and methodologies.
- Financially astute with experience in budget management.
- Proficient in delivering confident presentations to large groups.
- Familiarity with the veterinary industry or healthcare services is advantageous but not mandatory.
**Benefits**
- An attractive salary ranging from $100,000 - $140,000 + Super + 17.5% Annual Leave Loading (pro rata for PT)
- Flexible, fun, hybrid working environment.
- Work within one of the most rapidly growing industries in the world.
- Ongoing training with current leadership team.
- Career progression - grow with the company
- Pet well-being discounts on vet treatments and products.
- Gym discounts including Fitness Passport.
- Dedicated well-being committee and initiatives across the group (e.g., Mental Health First Aid Officers, Employee Assistance Program, social events).
- Be a part of our veterinary emergency community, providing world-class services for animals.
**Ready to Make a Difference?**
If you're passionate about animal care, excel in a dynamic environment, and are eager to contribute to a team that values integrity and compassion, we'd love to hear from you.
Careers | Animal Emergency Australia
-
Business Development Manager Infrastructure
4 weeks ago
Brisbane, Queensland, Australia Infrastructure Business Growth Full timeBusiness Development Manager Infrastructure & ConstructionJoin to apply for the Business Development Manager Infrastructure & Construction role at Infrastructure Business GrowthBusiness Development Manager Infrastructure & Construction1 week ago Be among the first 25 applicantsJoin to apply for the Business Development Manager Infrastructure & Construction...
-
Business Development Manager
3 weeks ago
Brisbane, Queensland, Australia FUJIFILM Business Innovation Australia Full timeBusiness Development Manager - Process AutomationFUJIFILM Business Innovation Australia is hiring for a Business Development Manager - Process Automation role in Brisbane, Queensland. The role focuses on selling Process Automation Solutions to new customers, building long-term relationships and driving business growth.Location: Brisbane, Queensland,...
-
Business Development Manager
3 weeks ago
Brisbane, Queensland, Australia FUJIFILM Business Innovation Australia Full timeBusiness Development Manager - Process AutomationFUJIFILM Business Innovation Australia is hiring for a Business Development Manager - Process Automation role in Brisbane, Queensland. The role focuses on selling Process Automation Solutions to new customers, building long-term relationships and driving business growth.Location: Brisbane, Queensland,...
-
Business Development Manager Infrastructure
12 hours ago
Brisbane, Queensland, Australia Infrastructure Business Growth Full time $120,000 - $180,000 per yearAbout the Company Our client is a national civil contractor with over four decades of experience delivering complex infrastructure solutions across the transport, utilities, energy, and defence sectors. With a strong pipeline and reputation for collaborative project delivery, they are now expanding their Queensland operations and seeking a strategic Business...
-
Ndis Plan Mentor/Plan Manager
2 weeks ago
Brisbane, Queensland, Australia Your Plan Manager Full time**NDIS Plan Mentor (Plan Manager) Brisbane based hybrid opportunity****NDIS Plan Mentor - Plan Management Services - Brisbane Office/ Hybrid****NDIS Plan Mentor - Australian Applicants Only NDIS experience is essential.****Position**: NDIS Plan Mentor (Plan Management Services) - Brisbane.**Please note**:This role would suit someone with **1+ year of...
-
Business Development Manager
1 week ago
Brisbane, Queensland, Australia Flight Centre Business Travel - Australia Full time $90,000 per yearWhat's in it for you?Step into the driver's seat as a Business Development Manager at Flight Centre Business Travel, where you'll own the entire sales journey from hunting down fresh leads, to crafting compelling pitches, to sealing the deal and welcoming new clients to the brand.If you're a natural outbound sales pro who loves the thrill of closing deals...
-
Business Development
12 hours ago
Brisbane, Queensland, Australia Infrastructure Business Growth Full time $80,000 - $120,000 per yearSector: Rail Client Focus: Queensland Rail and major transport partnersEngagement: Initially part time, with opportunity to grow as we grow Our client is a specialist consultancy delivering integrated engineering, systems and assurance solutions across Australia's most complex and safety-critical infrastructure projects.Combining deep capability in systems...
-
Business Development Specialist Rail Projects
3 weeks ago
Brisbane, Queensland, Australia Infrastructure Business Growth Full timeOverviewJoin to apply for the Business Development Specialist Rail Projects role at Infrastructure Business Growth.A respected rail construction contractor is seeking a Business Development Specialist to support client engagement and opportunity development across Queensland's expanding rail infrastructure sector. This role is key in helping grow the...
-
Business Development Specialist Rail Projects
3 weeks ago
Brisbane, Queensland, Australia Infrastructure Business Growth Full timeOverviewJoin to apply for the Business Development Specialist Rail Projects role at Infrastructure Business Growth.A respected rail construction contractor is seeking a Business Development Specialist to support client engagement and opportunity development across Queensland's expanding rail infrastructure sector. This role is key in helping grow the...
-
Business Development Specialist Rail Projects
17 hours ago
Brisbane, Queensland, Australia Infrastructure Business Growth Full time $90,000 - $120,000 per yearA respected rail construction contractor is seeking a Business Development Specialist to support client engagement and opportunity development across Queensland's expanding rail infrastructure sector. This role is key in helping grow the business by supporting relationship management, tender coordination, and strategic pursuit activities within the rail...