Process Analyst

About Us:
Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.

Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.

For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us
- About the Role
- As a Process Analyst - IT Service Operations, you will play a key role in analysing, designing, and optimising IT service processes to improve operational efficiency and service delivery maturity. You will work closely with IT service teams to implement best-in-class ITSM and ESM frameworks, ensuring that processes are scalable, efficient, and aligned with business goals.
- This 12-month fixed term contract role requires strong analytical skills, stakeholder engagement, and a continuous improvement mindset to enhance IT service operations and drive sustainable service excellence.

Key Responsibilities- Process Analysis & Optimisation: Assess current IT service processes, identify inefficiencies, and recommend improvements aligned with ITSM/ESM frameworks.- Service Improvement & Maturity: Develop and implement service improvement plans, driving IT operational excellence.- Process Documentation & Change Management: Create process maps, SOPs, and workflows to ensure clarity and consistency across IT teams.- Stakeholder Collaboration: Work closely with IT leaders, service owners, and cross-functional teams to align process enhancements with business objectives.- Performance Monitoring & Reporting: Track key performance metrics, generate reports, and provide insights to leadership for continuous improvement.- Process Implementation & Training: Support the rollout of new processes, ensuring proper communication, stakeholder buy-in, and training.

About You
- You are a process-driven professional with a passion for IT service optimisation. Your ability to analyse workflows, implement process improvements, and engage stakeholders will be key to success in this role.- Process Improvement Expertise: Strong knowledge of ITSM, ESM, and Lean Six Sigma methodologies.- Data-Driven Decision Making: Ability to assess KPIs, monitor performance trends, and drive process optimisation.- Collaboration & Communication Skills: Comfortable working with IT teams, business leaders, and cross-functional stakeholders.- Change Management Mindset: Experience in implementing new processes and driving continuous improvement.

Qualifications & Experience- Bachelor’s degree in Business Administration, Information Technology, or a related field.- ITIL 4 Foundation or Process Management certification (Lean Six Sigma, BPM) is highly desirable.- Experience in process analysis, design, and improvement within an IT or service management environment.- Familiarity with ITSM tools (e.g., ServiceNow, Jira Service Management) and process automation is a plus.- Proven ability to manage service improvement initiatives and process optimisation projects.

Why Join Us?
- Be part of a forward-thinking IT team that is driving digital transformation and enhancing IT service maturity. This role offers the opportunity to make a real impact by shaping processes that improve efficiency, service quality, and business alignment.

What do we offer?- Flexible, supportive work environment that provides the opportunity to do the best most rewarding work of your life- Opportunities for career progression, professional development and training- Treehouse benefits and rewards, including discounts to 400 retail, accommodation and entertainment- Fitness Passport with discounts to over 800 gyms for you and your family- Tax benefits through salary packaging options as a not-for-profit organisation- A safe and healthy workplace culture and a high performing sales team.

About Us
- Anglicare Sydney is a leading and highly regarded community NFP organisation in Australia.
- Our vision is to see Jesus Christ honoured, lives enriched and communities strengthened. To achieve this, we are looking to attract the most capable and mission aligned people to join us.
- For over 160 years Anglicare has been serving people in need
- providing care to older people and services to the vulnerable. We began because of people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve. If this describes you, we would love to invite you to join us
- Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: March 30, 2025