Customer Interactions Consultant Service

2 days ago

Fortitude Valley, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 49490- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level- Work type(s)- Permanent- More details (document)

Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will have the opportunity to make a positive impact on our business and our customers every day.

We are currently looking for an energetic, customer focused Customer Interaction Consultant to join our call Centre team located in Fortitude valley

**The Position**

The Customer Interaction Consultant (Aftersales) plays a vital role in delivering an exceptional customer experience. Responsible for customer follow up for all Service Departments (Parramatta BMW & MINI, Castle Hill BMW, Brisbane BMW and Westside BMW).

Reporting to the Customer Interaction Teams Manager, in this role your will be responsible for inbound and outbound aftersales customer communications across various brands and stores, including BMW, Jaguar Land Rover and Volkswagen. You will be working in a team supporting the aftersales teams in Sime Darby Group by providing optimal customer service in a proactive and informative manner in support of business objectives.

Working within our Customer Interaction Centre (call centre), you will be responsible for but not limited to:

- Acting as the main point of contact for customer enquiries.
- Answering inbound calls/make outbound calls in a consistent and professional manner (working on a rotating roster).
- Making Service bookings and assisting customers with service enquiries
- Maintain current knowledge of assigned brands, products and services
- Ensure attention to detail and adherence to set standards and instructions in entering customer information and booking details
- Data entry and maintenance of customer and vehicle information in an accurate and efficient manner.
- Providing a high level of customer service to all Sime Darby Motors customers and Internal Stakeholders.

**To be successful in this position, you will have the following skills and experience**:

- First class customer service skills
- A confident phone manner with the ability to convert inbound and outbound calls to appointments
- Experience in the automotive industry with competency in dealer management systems (Pentana and Xtime) will be beneficial but not essential.
- Strong attention to detail
- The ability to work as part of a dedicated and dynamic team
- Sound knowledge of Microsoft office

This role is ideal for someone who thrives on delivering exceptional customer experience, utilising your communication skills & maintaining a busy schedule. Being on the front line of service delivery within the business this role is extremely important in maintaining service standards of vehicle manufactures and the wider Sime Darby Motors group.

In return you will enjoy a supportive team environment with stability in the workplace, ongoing training and support of a dedicated team and the opportunity to represent some of the world's most iconic automotive brands.

**This position will be a Monday - Friday rotating roster - 7.30am - 5.30pm with an occasional saturday** shift

  • Customer Interactions Consultant

    6 hours ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 47609- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors...

  • Customer Interactions Consultant

    2 weeks ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 48851- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors...

  • Customer Interactions Consultant

    6 hours ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 50725- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) - Brisbane JD_cic+consultant+service.docx **_Sime Darby Motors is one of the leading automotive groups in Australia, representing a large range of luxury brands. With customer...

  • Customer Interaction Centre

    2 weeks ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 49170- Location(s)- Fortitude Valley- Expertise- General, Administration, Call Centre- Job level(s)- Experienced, Supervisory, Management- Work type(s)- Permanent- More details (document) **The Sime Darby Motors Group in Brisbane owns and operates several prestige automotive dealerships, representing some of the world's most...

  • Customer Service Analyst

    2 weeks ago

    Fortitude Valley, Australia Exclaim IT Pty Ltd Full time

    Our client is a privately owned software solutions provider delivering value to clients through strong technology partnerships and consulting services that unlock potential in existing people and processes. The business is growing and the opportunity to advance in the business is there, plenty of training and support given to anyone entering the...

  • Help Wanted: Customer Service Expert

    2 weeks ago

    Fortitude Valley, Queensland, Australia beBeeService Full time $35 - $44

    Customer Service Associate PositionWe are a leading retail service provider, delivering exceptional customer experiences daily across our locations.Key Responsibilities:Create a welcoming environment by providing top-notch customer service.Analyze customer interactions to improve our products and services.Benefits of Working with Us:Above-industry hourly...

  • Customer Service Consultant

    2 weeks ago

    Latrobe Valley, Australia HAYS Full time

    $55,000 - $65,000 + 13% super | Hybrid Working Available | Outstanding Business Culture **Customer Service Consultant** Multiple Customer Service Consultants are needed for full-time permanent positions! **Your new company** Multiple Customer Service Consultant positions are now available working for a large, well-known organisation to join their rapidly...

  • Disability Employment Consultant, Fortitude Valley

    6 days ago

    Fortitude Valley, Australia APM Full time

    Are you ready to make a difference in the lives of others, and your own? As a Disability Employment Consultant your role will be to help people who have an injury, illness or disability become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our...

  • Customer Service Officer

    2 days ago

    Fortitude Valley, Australia Wall Street Full time

    Competitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...

  • Store Consultant

    2 days ago

    Fortitude Valley, Australia National Storage Full time

    **Exciting & Varied Role Consisting of Customer Service, Administration & Operational Tasks.** **Set Rotating Roster | Great Work-Life Balance.** **ASX200 Listed Company | 650+ People | 230+ Centre Locations Across Australia & New Zealand.** **About Us** Since 2000, National Storage has become one of Australia’s leading self-storage providers,...