Customer Interactions Consultant Service

4 days ago

Fortitude Valley, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 49490- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level- Work type(s)- Permanent- More details (document)

Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will have the opportunity to make a positive impact on our business and our customers every day.

We are currently looking for an energetic, customer focused Customer Interaction Consultant to join our call Centre team located in Fortitude valley

**The Position**

The Customer Interaction Consultant (Aftersales) plays a vital role in delivering an exceptional customer experience. Responsible for customer follow up for all Service Departments (Parramatta BMW & MINI, Castle Hill BMW, Brisbane BMW and Westside BMW).

Reporting to the Customer Interaction Teams Manager, in this role your will be responsible for inbound and outbound aftersales customer communications across various brands and stores, including BMW, Jaguar Land Rover and Volkswagen. You will be working in a team supporting the aftersales teams in Sime Darby Group by providing optimal customer service in a proactive and informative manner in support of business objectives.

Working within our Customer Interaction Centre (call centre), you will be responsible for but not limited to:

- Acting as the main point of contact for customer enquiries.
- Answering inbound calls/make outbound calls in a consistent and professional manner (working on a rotating roster).
- Making Service bookings and assisting customers with service enquiries
- Maintain current knowledge of assigned brands, products and services
- Ensure attention to detail and adherence to set standards and instructions in entering customer information and booking details
- Data entry and maintenance of customer and vehicle information in an accurate and efficient manner.
- Providing a high level of customer service to all Sime Darby Motors customers and Internal Stakeholders.

**To be successful in this position, you will have the following skills and experience**:

- First class customer service skills
- A confident phone manner with the ability to convert inbound and outbound calls to appointments
- Experience in the automotive industry with competency in dealer management systems (Pentana and Xtime) will be beneficial but not essential.
- Strong attention to detail
- The ability to work as part of a dedicated and dynamic team
- Sound knowledge of Microsoft office

This role is ideal for someone who thrives on delivering exceptional customer experience, utilising your communication skills & maintaining a busy schedule. Being on the front line of service delivery within the business this role is extremely important in maintaining service standards of vehicle manufactures and the wider Sime Darby Motors group.

In return you will enjoy a supportive team environment with stability in the workplace, ongoing training and support of a dedicated team and the opportunity to represent some of the world's most iconic automotive brands.

**This position will be a Monday - Friday rotating roster - 7.30am - 5.30pm with an occasional saturday** shift

  • Customer Interactions Consultant

    3 days ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 47609- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors...

  • Customer Interactions Consultant

    3 days ago

    Fortitude Valley, Australia Sime Darby Motors Full time

    **Job Details**: - Reference #- 50725- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document) - Brisbane JD_cic+consultant+service.docx **_Sime Darby Motors is one of the leading automotive groups in Australia, representing a large range of luxury brands. With customer...

  • Showroom Consultant

    1 week ago

    Fortitude Valley, Australia JELD-WEN Full time

    Our **Stegbar showroom and sales office** has an immediate opportunity for an energetic and friendly Showroom Consultant to join our close working team. Reporting to the Sales Manager, you will serve retail and trade customers within the home renovation market and new build market looking for your expert advice and service. **What you will do?** - Showroom...

  • Customer Support Consultant

    4 days ago

    Fortitude Valley, Queensland, Australia REA Group Full time $60,000 - $90,000 per year

    Join a collaborative team and deliver great customer experiencesSolve different problems every day and enjoy great learning opportunitiesPermanent full time role based in Richmond, Sydney or BrisbaneWe're REAWith bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're...

  • Showroom Sales Consultant

    19 hours ago

    Fortitude Valley, Australia JELD-WEN Full time

    Want job security with a leading brand 70+ years experience? - Have a passion for home renovating and design? - Enjoy taking leave every Christmas-NY for industry close down? **JELD-WEN** (NYSE:JELD), founded in 1960, is one of the world’s largest door and window manufacturers, with more than 22,000 employees operating in 24 countries globally. Within...

  • Customer Service Advisor

    4 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...

  • Showroom Consultant

    2 weeks ago

    Fortitude Valley, Australia JELD-WEN Full time

    **Job security working for a market leader in business for 65+ years**: - ** Trendy Fortitude Valley location**: - **Take holidays every Christmas** Do you have great administrative skills, enjoy interacting with others, and have a passion for the housing, renovation and DIY industry? **The opportunity** An immediate opportunity exists for a part-time...

  • Customer Service Officer

    4 days ago

    Fortitude Valley, Australia Wall Street Full time

    Competitive Remuneration - Thrive in a growing business - Fortitude Valley location **The Company**: We are not just another timber flooring company. While** WOODCUT **was launched over 17 years ago, our passion for and knowledge of timber stems from generations passed, starting with the director’s grandfather, who worked as a timber merchant. Today,...

  • Customer Services Manager

    2 days ago

    Fortitude Valley, Queensland, Australia Urban Utilities Full time $80,000 - $120,000 per year

    There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our...

  • Customer Services Manager

    11 hours ago

    Fortitude Valley, Queensland, Australia Urban utilities Full time $104,000 - $156,000 per year

    There's No Us Without U. Care with Us, for Today and TomorrowThere's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU . Come shape our future with us and make a real and lasting impact across our...