Customer Interactions Consultant

16 hours ago

Fortitude Valley, Australia Sime Darby Motors Full time

**Job Details**:

- Reference #- 47609- Location(s)- Fortitude Valley- Expertise- Call Centre- Job level(s)- Entry Level, Experienced- Work type(s)- Permanent- More details (document)

Do you have the passion for developing relationships and providing exceptional customer experiences over the phone? As a Customer Interaction Consultant at Sime Darby Motors Australia, you will have the opportunity to make a positive impact on our business and our customers every day.

We are currently seeking enthusiastic and motivated consultants to join our team, located in Fortitude Valley.

**If successful in this position, you will enjoy**:

- Permanent, Full Time position working Mon - Fri with a rotating roster
- A supportive team environment with a stable and internationally recognised organisation
- Access to an employee benefits account including discounts on groceries, electronics and more
- Ongoing development opportunities
- The opportunity to represent some of the world's most iconic and prestigious automotive brands

Reporting to the Customer Interaction Centre Manager, in this role you will be primarily responsible for inbound and outbound aftersales customer communications. **You will be an integral part of our customer experience and possess the following skills and experience**:

- Proven ability to provide high levels of customer service
- A confident phone manner with the ability to convert inbound and outbound calls to appointments
- Strong attention to detail with the ability to adhere to set standards and instructions in entering customer information and booking details.
- Experience and interest in the automotive industry with knowledge of dealer management systems (e.g. Pentana) _is desired, but not essential._
- Sound Microsoft Office and systems knowledge with fast and accurate data entry
- A learning orientation to maintain current knowledge of assigned brands, products and services.

The Customer Interaction Consultant role is ideal for someone who thrives on delivering exceptional customer experience, utilising their communication skills & maintaining a busy schedule.

This is not an opportunity to be missed

**For further information about the role, please contact Kelly Mai, Customer Interaction Centre Manager on 0475 788 001.

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