Case Manager

3 days ago

Sunshine Coast, Australia Southern Cross Support Services Full time

Flexible Work Arrangements Available | Monthly RDO
- Ongoing Training & Support | Career Development Opportunities
- Full-Time Permanent | Based in our Sunshine Coast Office

**About Us**:
At Southern Cross Support Services (SCSS) / Children, Youth & Family Services (CYF) we are dedicated to providing exceptional support and services to children, youth, and families across Queensland. Our mission is to foster a safe, nurturing, and empowering environment for all individuals in our care. We are committed to promoting positive outcomes for young people and their families.

**Job Summary**:
**Key Responsibilities**:

- Provide leadership to a team of residential care workers, including conducting regular supervisions and fostering a supportive team environment.
- Develop, manage & review individualised plans for young people, addressing their specific needs and goals.
- Work collaboratively with other departments, stakeholders, government agencies and community partners to ensure a cohesive approach to youth support.
- Undertake necessary mandatory reporting and other administrative tasks to ensure compliance with organisational policies and regulatory requirements.
- Attend and participate in regular supervision, team meetings, stakeholder meetings, and inter-agency meetings.
- Provide direct care support by completing shifts as needed, ensuring continuity of care and support for the young people.

**Qualifications and Skills**:

- Certificate IV, Diploma or Bachelor in Child, Youth & Family Intervention or in a related field such as Social Work, Psychology, Education etc.
- Proven experience in youth services management, including program oversight and staff supervision.
- Thorough understanding of Child Protection principles and experience working with government and non-government agencies.
- Strong leadership and decision-making skills with the ability to inspire and motivate a team along with manage conflicts and complaints.
- Excellent communication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.

**What We Offer**:

- A dynamic and supportive work environment committed to professional growth and development.
- Competitive salary package.
- The opportunity to make a meaningful impact on the lives of young people in our community.
- Collaboration with a dedicated team passionate about youth services and making a difference.
- We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures are respected and that a variety of perspectives are not only welcome - they are essential to our success._

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