Case Support Worker

2 weeks ago


Sunshine Coast, Australia Queensland Government Full time

Targeted Vacancy
This position must be undertaken by an Aboriginal and/or Torres Strait Islander Person.
The Regional Intake Services are responsible for receiving, recording and assessment of child protection concerns received from notifiers, regarding harm, or risk of harm to a child, or the risk to an unborn child after birth, in accordance with legislation, policy and practice.
The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services, including support for relevant assessment functions, in accordance with legislation and practice guidelines.
Tasks may include, but not limited to, supporting Intake staff with receiving and directing incoming phone calls and other correspondence, assisting with written and verbal requests for information, referrals to services, feedback to notifiers, data input, supporting the reporting and transfer of information, including to Courts.
**The Case Support Worker's key responsibilities are to**:
Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy and consultation.
Consult and liaise with relevant stakeholders (including families, community members and Elders) and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
Participate effectively as a team member and work collaboratively in a multidisciplinary team.
Maintain accessible and clear case records consistent with departmental requirements.
Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
Applications to remain current for 12 months.
**Job Ad Reference**: QLD/645979/25
**Closing Date**: Tuesday, 15th July, 2025This work is licensed under a Creative Commons Attribution 3.0 Australia License.



  • Gold Coast, Queensland, Australia Support Worker Co. Full time

    Support Worker Co is a leading Support Worker Agency that provides best-fit Disability Support Workers to Disability Service providers across Australia.We are currently seeking Casual Support Workers to support adult NDIS participants in SILs, & respite services across Southport, Palm Beach and surrounding suburbs in the Gold Coast region.Female Support...


  • Central Coast, Australia Support Worker Co. Full time

    Support Worker Co is a leading Support Worker Agency that provides best fit Youth Workers to Youth Service Organisations across Australia.We have casual, residential Youth Worker roles available across the Central Coast including, Hamlyn Terrace, Watanobbi, Woongarah & Woy Woy.Youth Workers Will Be Required ToDeliver high quality care and support within a...

  • Support Worker

    13 hours ago


    Sunshine Coast, Australia Heart in Hand Support Services Full time

    Support Worker or workers required urgently for individuals in Glasshouse Mountains (10 hours a week requires female worker), Palmwoods (16 hours a week) and Nambour (10 hours a week requires female worker). **Position Description** A support worker ensures that participants are at the centre of their decision making and enables a participant to achieve...


  • Central Coast Council, Australia Support Worker Co. Full time

    Support Worker Co is a leading Support Worker Agency that provides best fit Youth Workers to Youth Service Organisations across Australia.We have casual, residential Youth Worker roles available across the Central Coast including, Hamlyn Terrace, Watanobbi, Woongarah & Woy Woy.Youth Workers Will Be Required ToDeliver high quality care and support within a...


  • Sunshine Coast, Australia Stride Support Services Full time

    **Join Our Award-Winning Team 2025!** **Position: Disability Support Worker** We're looking for dedicated and compassionate Disability Support Workers to join our award-winning team! If you’re passionate about empowering individuals with disabilities to live the life they choose, we’d love to hear from you. **About the Role** As a Disability Support...


  • Sunshine Coast, Australia Sunshine Home Support Full time

    Sunshine Home Support is looking for a reliable and mature disability support worker in the Sunshine Coast area for a client located in Baringa. - **About us**:_ Sunshine Home Support is a disability service provider that offers assistance to NDIS participants of all ages. SHS is based in Queensland, working with participants from Brisbane to the Sunshine...


  • Sunshine Coast, Australia Assist Right Supports Full time

    Due to continued growth and exciting times ahead, Assist Right Supports are on the look out for our next Participant Support Worker superstar. We are NOT looking for a support worker that is happy to turn up, sit down and go home. We are looking for someone who wants to make a difference to someone. You will achieve this by assisting them to have meaningful...


  • Sunshine Coast, Australia KB Infinity Support Full time

    KB Infinity Support are looking for fun, motivated Support Workers/ Mentors with a genuine desire to make a difference in the lives of disability participants. **The Role - Disability Support Worker/ Mentor** Working with Adults in a variety of settings including In-Home care and Community Access and Participation. Shifts are located between Peregian Beach...

  • Case Manager

    13 hours ago


    Sunshine Coast, Australia Southern Cross Support Services Full time

    Flexible Work Arrangements Available | Monthly RDO - Ongoing Training & Support | Career Development Opportunities - Full-Time Permanent | Minyama Location Southern Cross Support Services (SCSS) is a leading NDIS provider throughout QLD. SCSS values giving their clients purpose, belonging and security in their everyday lives. **About this...


  • Sunshine Coast, Australia StriveAbility Support Services Full time

    StriveAbility is looking for a female support worker (participants choice) to join our team with an immediate start. We are looking for someone who is passionate about supporting others, bubbly, strong boundaries, organised, and resilient. Support to be provided in our group programs, in the community and in our SIL homes. StriveAbility is a close knit team,...