Customer Service

1 week ago

Hawthorn East, Australia Roof-Resto Full time

**Job Title: Customer Service/Dispatch Representative**

**Company**: Roof Resto

**Location**: Hawthron East

**About Us**:
Roof Resto is a leading provider of roofing restoration services dedicated to ensuring the longevity and quality of roofs across our community. We pride ourselves on our commitment to customer satisfaction and the high standard of workmanship we deliver.

We are currently seeking a dedicated and enthusiastic individual to join our team as a Customer Service/Dispatch Representative. This position plays a crucial role in our operations, acting as the first point of contact for our customers and coordinating service requests with our team of technicians.

**Responsibilities**:

- Schedule appointments and service calls efficiently, ensuring optimal allocation of resources.
- Coordinate with field technicians to dispatch them to service locations promptly.
- Maintain accurate records of customer interactions and service requests.
- Provide customers with updates on the status of their service requests and address any concerns or questions they may have.
- Assist in resolving customer issues and complaints, striving to achieve a positive outcome.
- Collaborate with other team members to optimize processes and improve overall customer experience.

**Requirements**:

- Previous experience in customer service or dispatch role preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and attention to detail.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A positive attitude and willingness to learn and adapt.
- Knowledge of the roofing industry is a plus but not required.

**Benefits**:

- Competitive salary commensurate with experience.
- Opportunities for growth and advancement within the company.
- Comprehensive training provided.
- Friendly and supportive work environment.

Schedule:

- 8 hour shift
- Monday to Friday

Work Authorisation:

- Australia (required)

Work Location: In person

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