
Customer Experience Lead
4 days ago
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
**About the Team**:
Central Operations keeps our business moving. Our team cares for, supports, and empowers our retail teams across the country. We help them be at their best, so they can deliver the best experiences for our customers every day.
**About the Role**:
This role plays an integral part in supporting our stores as we change the way we do customer service. Support our retail teams in our move towards self-service check outs, guide the usage of our new loss prevention technology and help our teams embrace any other exciting innovations within our stores. Through visiting stores across Victoria, and other locations around the country, you will run training sessions and make sure our retail teams are equipped to continue providing top shelf customer service in this changing environment.
Your primary role will be building and delivering training content to customer service teams as well as rostering and training other trainers, reviewing old and creating new training content.
You will also:
- Support the National Change and Transformation team with coordination and execution of all Service innovation activities.
- Coach, guide and support Customer Service Managers in achieving performance metrics through effective mentoring
- Spend a considerable amount of time traveling the country to visit stores that are doing new and exciting things
**About you and your Skills**:
You will have:
- A deep understanding of proactive customer service
- Demonstrated experience in delivering and facilitating complex programs
- Strong leadership skills, including the ability to mobilise and motivate teams
- Possesses a driver’s license and able to travel to stores for business reasons
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
Job ID: 86542
Employment Type: Full time
LI-KK1
-
Customer Experience Specialist
2 days ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: Swaggle is a bunch of pet obsessives on...
-
Customer Analytics
4 days ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve,...
-
B2b Customer Engagement Lead
1 week ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team**: As the way we shop continues to evolve,...
-
Head of Digital Experience
1 week ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** As shopping continues to evolve, our...
-
Customer Service Manage
2 weeks ago
Hawthorn East, Australia Coles Express Full timeWorking in retail is fast-paced, and at Coles Express for Viva Energy Retail, the rubber really hits the road. It’s not a typical 9-5, so you can easily blend life and work. And as part of a small station team, you’ll enjoy the variety and speed that offering convenience to local and on-the-move customers brings. **About the team**: Coles Express has...
-
Project Lead
2 weeks ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **About the team** Technology is the backbone of our business....
-
Head of Customer Data
2 weeks ago
Hawthorn East, Australia Coles Group Full timeWe’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. ***: **About the team**: Customer powers one of Australia’s...
-
Tech Lead
1 week ago
Hawthorn East, Australia Bunnings Full timeAt Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...
-
Commercial Strategy Lead
7 days ago
Hawthorn East, Australia Bunnings Full time**Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...
-
Customer & People Manager
1 week ago
Hawthorn East, Australia Coles Supermarkets Full timeFrom small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation. **About the role**: Are you a...