Engineering Support Analyst

2 days ago

Sydney, Australia Kindred Group Full time

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with an award-winning all-employee share program, which is a great opportunity to share in the company's success.

The role

We are seeking an enthusiastic and diligent individual to join our upbeat, hardworking team that support and maintain the Kindred Racing Platform (KRP) & Kindred Sports Platform (KSP) through debugging and analysis.

You will be working a compressed working week of 10hrs x 4 days a week, on a rotating roster which include weekends.

What you will do
- Support existing and future platforms
- Monitor and manage the uptime of Production & QA environment
- Perform day-to-day support and liaison with overseas counter parts to ensure around the sun coverage
- Investigate and resolve issues raised to the team
- Proactively Identify pain points and address them through various methods
- Automation
- Alerting
- Monitoring
- Develop support operational processes and procedures

How will success be measured in this role
- Successful delivery of work within agreed timescales
- Accurate delivery of agreed work
- Relevant alerts, clearly documented and executable
- Demonstrate ability to pick up new skills and techniques
- Produce regular support activities aligned with stakeholders

Your experience
- Tertiary qualification/s in a Information Technology related discipline is highly desirable
- Extensive knowledge in support principles including incident management, problem management, etc.,
- Desirable knowledge in server stack and website support
- Strong understanding of technical issue resolution
- Extensive knowledge in issue debugging, analysis and resolution
- Working knowledge of user journey via multiple tools
- Solace / Kafka
- Elastic / Grafana / Splunk
- Postgres / MSSQL
- Testing experience is a definite advantage

**Benefits**:
Some of our benefits include:

- Competitive Salary
- Career progression training and opportunities
- 6 weeks annual leave a year
- Yearly wellbeing allowance
- Access to life insurance and income protection
- Open plan office with in-house barista

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

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