Service Desk Analyst

2 days ago

Canberra, Australia NEC Australia Full time

**We now have immediate opportunities for people wishing to join our Customer Service team in Canberra as Service Desk Analysts on a casual basis.**
**Shifts will vary and we currently have opportunities for Monday - Friday, Night Shifts and Weekend Shifts.**
Key responsibilities will include:

- Providing exceptional customer service
- Troubleshooting and problem resolution
- Accurate recording of calls, incidents and service request information
- Assigning incidents and requests to the correct support groups
- Publishing and reviewing knowledge base articles

We are looking for someone with recent experience in a customer service or service desk environment or similar to join our team. You will have a passion for ICT and would like to be part of a team delivering service and support with a great customer service focus. Your communication skills will allow you to interact positively with your fellow team members. You will also be self-motivated, with a positive attitude towards your work.
We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes, we take ownership of customer problems and are polite, friendly, patient and professional at all times.
At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction and you will enjoy a wide range of benefits such as paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.
**Australian Citizenship and an NV1 or NV2 Security Clearance is required for this role.**

**Job Type**: Casual

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