Eoi - Hsp Property Officer

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

SSI’s vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.

About the Role

The Property Officer will manage SSI On-Arrival Accommodation (OAA) portfolio at Sydney and regional settlement locations including sourcing new properties, arrange for lease agreements, conduct OAA routine inspections and facilitate R&M, follow up R&M requests, issue keys to clients for new OAAs, manage occupancy database, prepare/monitor monthly rental payments, return properties to the market, support SSI regional staff and ensure setup/ dismantling of OAA in accordance with the agreed timelines.

The role involves travel including driving to different locations and walking/accompanying clients to various appointments.

About You

You will be a driven and energetic professional with strong verbal and written communication skills. You are unquestionably a people person with exceptional interpersonal skills which assist you to build and maintain strong relationships with your internal & external stakeholders.

OAA Source & Setup
- Facilitate property setup prior to client arrival and adhere to quality assurance practices.
- Establish records on property system, rental payments, condition reports, BHG and other information related to the OAA portfolio in Sydney and regional areas.

Pre-client arrival
- Liaise with Team Leaders and Housing Intake for OAA allocations.
- Ensure properties are vacant and clean prior to clients arrival.

OAA Audit and Upkeep
- Ensure most up to date condition reports are available online.
- Perform periodic tenancy inspections and audit property to ensure standards are maintained and WHS risks are mitigated

Data management and reporting
- Monitor centralised property inbox and communicate with real-estate agents and stakeholders
- Update database, maintenance registry, property records.
- Maintain property inventory/ occupancy status on housing internal system (Chintaro), provide regular updates to Housing Support Team Leader and management

Repair & Maintenance Requests
- Report issues to real estate agents/ landlords in writing and verbally, communicate any progress/ delays to relevant stakeholders.
- Follow up and escalate issues appropriately.
- Monitor regular repair, maintenance and lawn care schedules.

Essential Criteria
- Diploma of Community Services, Diploma of Case Management and/or equivalent Property/Realestate qualification or experience
- Excellent time management skills and experience
- Ability to work autonomously and as part of a dynamic team
- Negotiating strategy, techniques and skills
- Working with culturally & linguistically diverse communities
- Working level of written and spoken English skills
- Community housing/ real-estate experience. Knowledge of the Residential and Tenancies Act 2010 is DESIRABLE
- Additional language skills is highly DESIRABLE

About Us

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.

About our Benefits
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth.
- Access to our inhouse wellbeing programs
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About our Recruitment Process

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting