Transport Support Supervisor

1 week ago

Derrimut, Australia Don Watson Transport & Coldstores Full time

Full-time

**Job no**:JQAP40298

**Location**:Derrimut

**Closing Date**:Friday, 15 November 2024

**Transport Support Supervisor**

Are you ready to elevate your career in a vibrant and supportive environment? We are seeking a passionate and positive individual who can manage and support our dedicated operations support team, retain, and exceed the expectations of our customers while ensuring a high quality standard of service.

Don Watson Transport are leaders in refrigerated supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite food production and retail brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability, and efficiency.

**Your Key Responsibilities**:

- Provide Operations Support with leadership and direction to achieve efficient and accurate results.
- First escalation point for customers with enquires and issue resolution.
- Supervise the booking of freight and timeslots, guaranteeing the integrity of temperature-sensitive products throughout the supply chain.
- Develop, maintain, and improve customer key performance indicators (KPIs)
- Report and Review KPI’s
- Carrying out investigations regarding temperature related issues, damaged or rejected freight. Performing root cause analysis to minimize repeat occurrences.
- Report and review internal and customer KPI’s to ensure we are exceeding expectations.
- Ensure that the TMS is fully utilised, enabling complete efficiency for the Operations Support team.
- Liaise with the Operational Management Team to enhance business practices.
- Liaise with Local Distribution Managers, communicating customer issues or concerns as required.
- Train new Operations Support Staff.
- Keep customers advised of delivery challenges and Rebook freight timeslots as required.
- Assist with answering the phones; entering bookings; booking timeslots and other support tasks daily.
- Assist in incident and accident reports and investigations where required.

**What We’re Looking For**:

- Previous experience in a similar role within the transport industry
- Strong customer service focus and customer retention skills
- Strong internal operations support skills
- Familiarity with Transport Management Systems (Truckmate experience is a plus)
- Strong People and leadership Skills
- Strong verbal, written and digital communication skills
- Conflict resolution skills
- Ability to multi-task
- Resourcefulness

**Preferred Qualifications**:

- Qualifications in Logistics, Warehousing and/or supply chain or equivalent level of experience
- Qualifications in Frontline Management or equivalent level of experience

**What We Offer**:

- Competitive salary and benefits
- Dedicated Off-Street Parking
- Comfortable and welcoming amenities
- A family-oriented culture that prioritises and supports its employees.
- A friendly and inclusive team atmosphere

This is a fulltime onsite role. Working Monday to Friday.

At Don Watson Transport, we celebrate diversity and are proud to be an equal opportunity employer.

**Ready to Take the Next Step?** Join us and embark on a rewarding career journey. We value your interest in our opportunity and can’t wait to hear from you soon.

**Note**: Only shortlisted applicants will be contacted. We kindly request no agency assistance.

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