Hicaps Operations, Advisor

2 weeks ago

Melbourne City Centre, Australia HAYS Full time

Chasing a career at NAB?
Our Client
At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

Work for a company who will:

- Support you to grow your career at NAB
- Help bring your ideas, ambitions, and passions both in and outside of work
- Make a real difference for our customers and communities

Your main responsibilities include:
In joining a sophisticated, inclusive and rapidly growing HICAPS team at NAB, your main responsibilities to delivering outstanding support to customers will include: On a day to day, you will:

- Provide exceptional customer service and bring your unique personality to every call
- Educate customers around the new products and services whilst providing tailored solutions
- Navigating through multiple different banking systems and tools
- Have a good understanding of updated banking policies, procedures, and legislation
- Updating client profiles, clearing databases
- Performing a range of routine processing and administrative activities

What you'll need to succeed

Whilst having a real passion for providing first class customer service, the ability to be able to listen to the customer's needs whilst operating various systems at one time. You will also have;
- Experience in customer service such as a call centre, or banking role
- Passionate about helping customers
- Proven communication skills, the ability to connect with customers and to assist them with their queries
- Demonstrated attention to detail

What you'll get in return

In exchange for your commitment, you will be offered extensive training. NAB strives to deliver exceptional outcomes that push the limits and expectations of their employees. A diverse and inclusive workplace works better for everyone, and when you work at NAB, you’ll experience the benefits first-hand.

What you need to do now

**LHS 297508** #2716131

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