 
						Service Desk Officer
2 days ago
Seeking a Service Desk Officer to provide centralised support and service to the business.
We are unique
Join our organisation and experience a culture that fosters camaraderie and personal growth, serving and connecting the regional communities of NSW and southern QLD. Enjoy work-life balance and training and development opportunities across a diverse range of career pathways.
About the role
Reporting to the Human Support Manager, you will provide centralised support and service to the business. This will be accomplished by both proactive and reactive means via customer phone calls and email.
As the Service Desk Officer, you will assist in managing incidents and service requests through to resolution, escalation and closure communication with relevant support teams as required.
This is a 12-month fixed term contract that can based anywhere within Essential Energy's operational footprint .
Key responsibilities:
- Provide first level technical customer support services following agreed procedures, and assistance in escalation management to enable resolution, achieve business objectives, optimise call resolution times and customer satisfaction, and meet service level requirements
- Understand the Incident Management process and utilise Essential Energy Service Desk tools and technologies to manage calls to resolution, allocate unresolved calls and maintain records
- Effectively utilise and update the Service Desk Knowledge Database
- Monitor changes in technology on all types of computer hardware and PC operating systems
- Liaise with IT support and customers to have the issues resolved in a timely manner'
About You
To add value to this role you will have demonstrated experience in a similar ICT support role with proven experience in applying customer service techniques in an IT environment including providing support services.
You will be experienced in supporting and operating enterprise email services and office product software such as Office 365.
Skills
- Strong communication and interpersonal skills with a focus on the provision of customer service to all relevant stakeholders
- Ability to understand and apply Essential Energy Information Technology Infrastructure Library (ITIL) practices
- Strong technical support skills in a wide range of ICT disciplines (devices, applications, technologies systems)
- Ability to use SCCM software
Required Qualifications
- Certificate III in Information, Digital Media and Technology or demonstrated capability through past employment experience and/or relevant qualifications
Desirable
- Drivers Licence
- ITIL Certification
Why Essential Energy
We offer competitive remun eration commensurate with skills and experience and 16% super.
Essential Energy provides employees with a broad range of employee benefits through our corporate partnerships with organisations such as Qantas, Optus, nib and Mildura Health Fund. You will also gain access to our Health and Wellbeing programs including fitness passport. Visit our employee benefits page for more information.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women .
We're a business with a huge range of operational and corporate roles aimed at connecting our communities.
As a pivotal player in the energy future of NSW and the country – we cover 95% of NSW and parts of southern QLD - we are an organisation with a wider variety of roles than you may first think.
Whether you want to work remotely, in a coastal region or rurally, we will invest in you, develop you and help you shape a career in energy that will give you future opportunities you may never have realised in a sector where there is so much to explore.
For further information please contact Lynne Hughes, Human Support Manager, on
Applications close on 28 September 2025 at 11:55pm
Passionate people. Global thinking. Regional heart.
Building a better energy future.
Essential Energy is committed to building a culturally diverse and inclusive workplace and strongly encourages applicants to apply regardless of gender, age, ethnicity, sexual orientation, or disability. As an organisation, our aim is to champion inclusivity in the workplace and celebrate the difference in all our employees.
At Essential Energy, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to Essential Energy (including alternate formats of application forms or alternate ways for accessibility). To discuss adjustment requirements, please contact or call us on
- 
					  Payroll Officer2 days ago 
 Port Macquarie, New South Wales, Australia JR Richards & Sons Full time $104,000 - $130,878 per yearPayroll Officer – Full Time | Tuncurry Head OfficeAbout JR Richards & SonsDriving Sustainability, Delivering Excellence JR Richards & Sons is a proudly Australian, family-owned and operated resource recovery company. For decades, we've partnered with over 30 local councils across regional NSW and northern Victoria, delivering sustainable waste management... 
- 
					Customer Service Attendant1 week ago 
 Port Macquarie, New South Wales, Australia Panthers Group Full time $40,000 - $60,000 per yearPort Macquarie Panthers are seeking an enthusiastic, dedicated and customer focused individual to join their team.We currently have an exciting opportunity for a passionate Customer Service Attendant to take the next step in their career with Panthers and become part of the team. Thriving in a fast paced team environment, you will enjoy a range of duties... 
- 
					  Client Services Administrator1 week ago 
 Port Macquarie, New South Wales, Australia Oracle Accounting Full time $45,000 - $60,000 per yearOracle Accounting is a progressive and growing accounting organisation which is part of a larger financial services network. With offices across New South Wales, Queensland and Victoria, we are uniquely positioned to offer a wide array of advice services to our growing clientele. With a holistic approach to our client's needs, this is an opportunity to be... 
- 
					  Student Support Officer7 days ago 
 Port Macquarie, New South Wales, Australia Mid North Coast Community College Ltd Full time $60,000 - $80,000 per yearStudent Support Officer (SSO)Nautilus (Port Macquarie) CollegePart Time or Full Time Role availableDo you have what it takes to make a truly transformational impact in young people's lives?Join an organisation that is changing the landscape of specialist schooling as we enter an exciting growth phase.Working with Mid North Coast Community College's Special... 
- 
					  Senior Field Officer2 days ago 
 Port Macquarie, New South Wales, Australia NSW Department of Education Full time $113,574 - $125,720 per yearJob DescriptionAt theNSW Department of Education, we educate and inspire lifelong learners – from earlychildhood, through schooling to vocational education and training.Multiple ongoing and temporary opportunities in a supportive and high performing team who work hard to ensure the high quality and safety of early childhood education and care (ECEC)... 
- 
					Dental Officer5 days ago 
 Port Macquarie, New South Wales, Australia Mid North Coast Local Health District Full time $100,000 - $120,000 per yearEmployment Type: Permanent Full Time | Part TimePosition Classification: Dental Officer Level 2Remuneration: Hours Per Week: VariousRequisition ID: REQ602570Advertising Closes: 26th September 2025This vacancy is for Permanent Full Time and/or Part Time roles and in addition to your base salary you will receive the Dental Officer Rural Incentive Scheme... 
- 
					  Senior Field Officer2 days ago 
 Port Macquarie, New South Wales, Australia Department of Education Full time $113,574 - $125,720 per yearCompany description: The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population. For more information about the Department of Education, please visit Job description: At the NSW Department of Education, we educate and... 
- 
					  Cleaner2 weeks ago 
 Port Macquarie, New South Wales, Australia Busways Group Pty Ltd Full time $30,000 - $50,000 per yearLooking for your next opportunity? Contribute your experience and skills to our team We're currently seeking an individual who is reliable with an eye for detail to join our growing team as a Cleaner at ourPort Macquarie Depot.Interested? See the Role details below:Close to home: Work locally and support your communityEmployment Basis:The successful... 
- 
					  Wellbeing Officer and School Counsellor2 days ago 
 Port Macquarie, New South Wales, Australia St Mary's School Full time $70,000 - $120,000 per yearRole Description/CriteriaThe Counsellor and Wellbeing Officer plays an integral role in supporting the wellbeing, engagement, and connectedness of students at our school. As a key member of the Wellbeing Team, this role focuses on delivering student wellbeing services, providing individual and small-group support, and implementing proactive programs that... 
- 
					  Sales Support Officer7 days ago 
 Port Macquarie, New South Wales, Australia Elders Limited Full time $50,000 - $80,000 per yearAccepting a role with Elders means you will be joining the family backed by a team ready to support and grow your career. Be part of a culture that has been in the making for more than 185 years, a culture so strong it is almost tangible. Much like the farmers and communities we work with, you will experience, passion, dedication and resilience across all...