Underwriting Operations Manager

**Underwriting Operations Manager, Farm - Commercial Division | Location - flexible, Sydney, Brisbane or Perth preferred**
- Your leadership will play a pivotal role in delivering market leading underwriting and service
- Steer your team to achieve outstanding results and engage with broker partners
- Allianz is a Flex Ready employer, flexible working options are available

**Do you want to work in a high-trust culture where you'll feel empowered to make decisions that result in impact?**

With a focus on growth and expansion of distribution, Allianz is seeking an
** Underwriting Operations Manager, Farm **to join the Commercial division. This role will report into the Head of Farm Underwriting where you will lead and manage one of two regional underwriting teams to ensure professional service standards are provided to internal and external customers, as well as implementing operational action plans to deliver quality service.

**You'll be responsible for**:

- Managing the local underwriting team and contributing to the design of new systems, processes, and procedures with a view of delivering market leading underwriting and service.
- Being a key point of contact for assigned broker group, market facing where appropriate, and championing the relationship between team members and customers (internal and external) to ensure better customer outcomes and a consistent commercial mindset.
- Delivering Financial goals as set out in Plan that meet both GWP and profit objectives.
- Operating in a planning rhythm for pipeline and renewal opportunities with Distribution and market facing underwriters to maximise conversion and retention rates.
- Collaborating with the other Underwriting Operations Manager to manage workflow processes across the broader Farm Underwriting team to ensure market leading customer service is delivered to achieve positive net promoter score (NPS) results.
- Facilitating an inclusive and collaborative environment with all Commercial initiatives and programs to further build on Allianz People Attributes and to ensure diverse thinking/best outcomes.
- Monitoring productivity/service standards reporting across renewals, new business referrals, endorsements, and loss control key metrics, and implementing action plans.
- Proactively exploring opportunities to introduce and embed environmental, social and governance actions into the Farm customer base.
- Supporting incident management through diagnosis, solution generation and remediation initiatives including User Acceptance Testing (UAT), communications and stakeholder management.

**Important to your success**:

- Tertiary qualifications in a relevant discipline and industry accreditations, where necessary.
- Extensive experience in an operational underwriting role in a general insurance organisation.
- Comprehensive understanding of relevant regulatory and/or legislative compliance requirements that impact the organisation.
- Enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences to sustain and enhance the customer base.
- Proven deep analytical and critical thinking capability to interpret a range of data, identify patterns, trends and links that inform judgements and solutions.
- High attention to detail by completing tasks with thoroughness and accuracy and have the ability to quickly identify errors or inconsistencies within information.
- Ability to interpret and analyse complex information, extract meaningful insights and evaluate options for decision making.
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence.

**What's on offer**:

- Access on-demand lifelong learning and take control of your career development.
- Learn through being supported and encouraged to take on new challenges that will help you to develop new skills
- Be part of a team that’s open-minded, supportive, approachable and genuinely focused on customer outcomes
- We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees.
- Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products available; variety of flexible leave options; on-going training and development opportunities.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
- Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences a