Guest Service Agent

**Your day-to-day**
- Be the first point of contact to guests as they arrive at the hotel, and their lasting impression when they leave
- Perform check in and check out duties, take and manage guest bookings and maximise up-selling opportunities
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns, whether over the phone or face to face
- Champion the identification and reporting of hazards, and evaluate risks associated with them, and design and implementation of hazard control measures
- There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people._

**What we need from you**
- Ideally you will have 1-year previous experience in a Front Office or Guest Services related role
- Qualifications in Hotel Management and/or Hospitality related field preferred
- Experience using Opera Property Management System is highly regarded
- A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required
- Flexibility to work a 24/7 rotating roster - nights, weekend and public holiday shifts are all part of the job

**What we offer**

We'll reward all of your hard work with a great salary and benefits - including a uniform, great room discounts and superb training.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.