Finance Systems Support Analyst

**Location**: Brisbane

**Contract Type**: Permanent

MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.

**Who we are**

Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.

**How we work**

We value excellence, curiosity and collaboration. Clients rely on us for our responsive, commercial approach. Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.

**The Team**

The Finance Support and Training team plays a critical role in supporting the firm to most efficiently and effectively use the firm's finance system (Elite 3E) software to meet business requirements.

This role is the primary interface between the Finance systems team and all users of Elite 3E. This position will report directly to the Support and Training Manager to ensure the effective operations of Elite 3E and achieve new project deadlines.

A permanent opportunity is available for a Finance Systems Support Analyst to join our Finance Support and Training team. In this role you will be the primary interface between the Finance systems team and all user of Elite 3E to provide expert user support. We are open to locations in Brisbane, Melbourne, Sydney or Perth.

**Your Role**

In this role you will have the opportunity to:
- Provide responsive, client focused, first tier systems support through investigation, diagnosis and rectification of issues- Identify, classify and escalate issues to second tier support- Provide excellent finance and billing support to front end users- Analyse user requirements and identify knowledge gaps in user skills and knowledge and provide specific training as required- Co-ordinate with other members of the Finance Support and Training Team to ensure that the Help Desk is adequately staffed and systems support activities are equitably distributed throughout the team- Conduct system testing and co-ordinate UAT efforts for ongoing system improvements- Develop, modify and deliver on-going training modules specific to the needs of MinterEllison and evaluate the efficiency of those modules- Maintain training materials, including documentation of all business processes (including policies, procedures, forms, workflow, integrations, formats/templates, associated reports and notifications)- Provide local Financial Services support including general and trust receipting (as needed), after-hours support for time zone coverage (where applicable) and billing support for end of month

**More About You**

We welcome applicants who have:
- At 2-3 years legal experience in system support and training.- Experience in working with critical finance management systems, experience with Elite 3E would be highly desirable.- Polished communication style in presenting technical information in a way that is easy to understand- Strong analytical and investigative skills- Strong written and verbal communication skills

**WHY MINTERELLISON**

**An inclusive culture**

Our culture attracts key inclusion awards. We are recognised as a WGEA Employer of Choice for Gender Equality by the Workplace Gender Equality Agency, and we hold Gold employer status with the Australian Workplace Equality Index (AWEI).

We offer hybrid working options to encourage balance, wellbeing and support for sustainable ways of working. We offer paid parental leave for the primary carer within the first 24 months following birth or adoption, and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.

**Excellence, curiosity and collaboration**

We foster growth and development in our people so we can continue to make excellence the hallmark of everything we do, drive market-leading innovation and harness the power of working together. Our learning programs will help you build the skills of tomorrow, today.

**HOW TO APPLY