Supporter Experience and Retention Clerk

2 weeks ago

Blackburn, Australia Employment Plus AU Full time

Start your career with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

- About the Role:
We currently have two permanent full time opportunities for a Supporter Experience and Retention Clerk that will be based in our Blackburn, Melbourne office and will report to the Team Leader Supporter Experience and Retention.

Key Responsibilities:

- Provide high level service and support to donors by actioning donor queries (receipts and general queries/compliments/complaints)
- Answer incoming calls and make outbound calls to donors without Relationship Managers (RM)
- Help design and coordinate donor recognition activities including post-campaign recognition
- Support the Supporter Experience Acquisition and Growth team in delivery of their Campaign revenue, acquisition and retentions targets
- Provide a collaborative and integrated donor liaison supporting the growth of donor segments from Individual Giving, Regular Giving and Transformational Gifts
- Updating core donor communication requests and database administration of Core Donors

About you:

- Previous experience in a customer centric environment/relevant role

Why work for us:

- Eligible employees can access NFP salary packaging ($15,900 tax free)
- Flexible working conditions
- Internationally renowned not-for-profit organisation
- Rare opportunity to work with passionate, like-minded people who enjoy being a part of an organization that makes a difference within the Australian community
- An inclusive culture of dedicated, passionate and professional team members
- Opportunity for career development
- Paid parental leave
- Employee Assistance Program - Independent confidential counselling service

How to Apply
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_

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