Deputy Ombudsman, Capacity Building and Education Services

**Pursue fairness for the people of NSW**

**Vacancy**: Deputy Ombudsman, Capacity Building & Education Services, SE Band1
**Location**: Sydney CBD with hybrid and flexible working options
**Employment**: Statutory Appointment (up to 5-year term with eligibility for re-appointment)
**Salary Range**: $256,679 - $281,625 total remuneration package
- Newly created leadership role
- Strengthen the capability of NSW public sector agencies
- Future growth opportunities

**About the NSW Ombudsman**

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

**The role**

Following a period of significant growth, the NSW Ombudsman has recently released a new strategic plan 2025-2030 with a focus on elevating our impact. This growth and new strategic direction have resulted in several newly created roles, including the Deputy Ombudsman, Capacity Building and Education Services to lead the strategic development, delivery and continuous improvement of initiatives that strengthen the capability of NSW public sector agencies to deliver fair, accountable and lawful administration. The Deputy Ombudsman will play a key role in promoting fairness, accountability, and trust in the public services people rely on every day.

Key priorities will include designing and delivering education, training, resources and engagement programs that promote enhanced practices and understanding in complaint handling as well as building technical capability. The Deputy Ombudsman will also leverage data and lead sector outreach initiatives to identify key concerns and issues to inform service and sector improvement strategies to support the broader activities and statutory responsibilities of the Office.

This is an incredibly impactful opportunity for a visionary and strategic leader to join the NSW Ombudsman and play a key role in driving strategic direction and organisational performance to ultimately strengthen how we support the public and improve systems across government.

**About you**

Other essential requirements include:

- Exceptional stakeholder engagement and communication skills with the ability to collaborate, influence and negotiate with a diverse range of internal and external stakeholders.
- Demonstrated understanding of, and commitment to, Aboriginal and Torres Strait Islander cultural capacity and the ability to engage respectfully and effectively with Aboriginal communities and stakeholders.
- A strong understanding of the public sector and related regulatory and statutory requirements, supported by a proven commitment to exceptional customer service.
- Tertiary qualifications in a relevant field e.g. public administration, public policy, social policy, investigations, education or law.

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
- Fitness passport with access to fitness facilities across NSW

**Notes**
- Covering letter (max 2 pages) highlighting your claims for the role
- CV outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles over the next 18 months.

**Additional Information is available at the following links.**

Role description
NSW Ombudsman Website

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