Deputy Ombudsman, Capacity Building and Education Services

Overview

Deputy Ombudsman, Capacity Building and Education Services – NSW Ombudsman. Location: Sydney CBD with hybrid and flexible working options. Employment: Statutory Appointment (up to 5-year term with eligibility for re-appointment). Salary Range: $256,679 - $281,625 total remuneration package.

What we offer

• Newly created leadership role
• Strengthen the capability of NSW public sector agencies
• Future growth opportunities
• Competitive salary and opportunities for growth within NSW Ombudsman
• Hybrid working
• Close to public transport
• Great team environment and culture
• Fitness passport with access to fitness facilities across NSW

About NSW Ombudsman

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful. We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport – to name a few. We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services.

We are committed to providing a range of career development opportunities and to help our people with the skills they need to lead our organisation and have impact in what they do.

The role

Following a period of significant growth, the NSW Ombudsman has a new strategic plan focused on elevating impact. The Deputy Ombudsman, Capacity Building and Education Services will lead the strategic development, delivery and continuous improvement of initiatives that strengthen the capability of NSW public sector agencies to deliver fair, accountable and lawful administration. The Deputy Ombudsman will promote fairness, accountability, and trust in public services.

Key priorities include designing and delivering education, training, resources and engagement programs to promote enhanced practices in complaint handling, and building technical capability. The Deputy Ombudsman will leverage data and lead sector outreach to identify concerns and inform service and sector improvement strategies to support the Office's statutory responsibilities.

This is an opportunity for a visionary leader to join the NSW Ombudsman and help drive strategic direction and organisational performance to strengthen how we support the public and improve systems across government.

About you

Our ideal candidate will have demonstrated executive leadership and strategic management experience in a dynamic multi-faceted environment, ideally within a regulatory or integrity agency aligned to the vision and purpose of the NSW Ombudsman. The successful candidate should have experience leading teams across education/preventative functions.

Other essential requirements include:

• Exceptional stakeholder engagement and communication skills with the ability to collaborate, influence and negotiate with a diverse range of internal and external stakeholders.
• Demonstrated understanding of, and commitment to, Aboriginal and Torres Strait Islander cultural capacity and the ability to engage respectfully and effectively with Aboriginal communities and stakeholders.
• A strong understanding of the public sector and related regulatory and statutory requirements, supported by a proven commitment to exceptional customer service.
• Tertiary qualifications in a relevant field e.g. public administration, public policy, social policy, investigations, education or law.

What can we offer?

• Flexibility and the capacity to work in a hybrid way
• Notes on security and vetting will apply to the recruitment process

Notes

• Online applications must consist of:
• Covering letter (max 2 pages) highlighting your claims for the role
• CV outlining your skills, knowledge, and experience as relevant to this role
• The assessment process will be conducted by a standard panel assessment process
• A recruitment pool may be created for the next 18 months
• Shortlisted candidates will be subject to security and other vetting processes
• Employment is subject to security and related vetting including criminal records check and compliance with policies

The NSW Ombudsman promotes a diverse workforce and encourages applications from Aboriginal people, culturally and linguistically diverse communities, LGBTIQ+ people and people with disability. We support flexibility and part-time arrangements where possible.

Additional Information is available at the NSW Ombudsman Website. For a confidential conversation about the role, please contact Jess Lewy or Sarah Curran of the Orchard Talent Group at Please note applications must be submitted via the I Work for NSW website to be considered. We provide adjustments including alternative formats to the recruitment process for candidates with disability.

Disability Confident Recruiter status: we are committed to inclusive recruitment practices to ensure a positive candidate experience.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Legal

Industries

• Government Administration

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