Current jobs related to Deputy Ombudsman, Public Interest Disclosures and Complaints-handling Systems Oversight - Sydney - NSW Ombudsman
-
Manager, Complaint Handling System Reviews
1 week ago
Sydney, Australia NSW Ombudsman Full time**Manager, Complaint Handling System Reviews** **Pursuing fairness for the people of NSW!** **Vacancy**:Manager, Complaint Handling System Reviews, Public Interest Disclosures & Complaints Handling Systems Oversight Branch, Clerk Grade 11/12 **Location**:Sydney CBD with hybrid and flexible working options. **Employment**:Ongoing or Temporary **Salary...
-
Deputy Ombudsman
1 week ago
Sydney, Australia NSW Government -NSW Ombudsman Full time**Come join our team to make a difference in the NSW public sector!** **Vacancy**: Deputy Ombudsman, Investigations and Major Projects, Band 1 **Location**: Sydney CBD with hybrid and flexible working options **Employment**: Term **Salary Range**: Senior Executive Band 1 role with a TRP of $247,452 to $260,194 **Role No**: CFR22/AOMB03 **About the NSW...
-
Deputy Ombudsman, Complaints Resolution
1 week ago
Sydney, Australia NSW Ombudsman Full time**Pursue fairness for the people of NSW!** **Vacancy**: Deputy Ombudsman, Complaints Resolution, SE Band 1 **Location**: Sydney CBD with hybrid and flexible working options **Employment**: Statutory Appointment (up to 5-year term with eligibility for re-appointment) **Salary Range**: $262,517 - $286,620 total remuneration package **About the NSW...
-
Sydney, Australia NSW Ombudsman Full time**Pursue fairness for the people of NSW!** **Vacancy**: Deputy Ombudsman, Capacity Building & Education Services, SE Band1 **Location**: Sydney CBD with hybrid and flexible working options **Employment**: Statutory Appointment (up to 5-year term with eligibility for re-appointment) **Salary Range**: $256,679 - $281,625 total remuneration package - Newly...
-
Sydney, New South Wales, Australia NSW Ombudsman Full timeOverviewDeputy Ombudsman, Capacity Building and Education Services – NSW Ombudsman. Location: Sydney CBD with hybrid and flexible working options. Employment: Statutory Appointment (up to 5-year term with eligibility for re-appointment). Salary Range: $256,679 - $281,625 total remuneration package.What we offerNewly created leadership roleStrengthen the...
-
Sydney, New South Wales, Australia NSW Ombudsman Full timeOverviewDeputy Ombudsman, Capacity Building and Education Services – NSW Ombudsman. Location: Sydney CBD with hybrid and flexible working options. Employment: Statutory Appointment (up to 5-year term with eligibility for re-appointment). Salary Range: $256,679 - $281,625 total remuneration package.What we offerNewly created leadership roleStrengthen the...
-
Complaints Officer
1 week ago
Sydney, Australia NSW Ombudsman Full time**Complaints Officer** **Pursuing fairness for the people of NSW** **Vacancy**: Complaints Officer, Clerk Grade 5/6, Complaints & Resolution Branch (Community Services Stream) **Location**: Sydney CBD with hybrid and flexible working options. **Employment**:Ongoing or temporary. A talent pool will be created from this recruit for other streams within the...
-
Deputy Ombudsman, Capability Building
3 days ago
Sydney, New South Wales, Australia Orchard Talent Group Full timeDeputy Ombudsman, Capacity Building & Education Services About the NSW Ombudsman Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are...
-
Deputy Ombudsman, Capability Building
3 days ago
Sydney, New South Wales, Australia Orchard Talent Group Full timeDeputy Ombudsman, Capacity Building & Education ServicesAbout the NSW OmbudsmanGovernment agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are...
-
Sydney, Australia NSW Ombudsman Full time**Act for fairness and integrity!** **Vacancy**: Complaints Officer, Clerk Grade 5/6, Complaints & Resolution Branch **Location**: Sydney CBD with hybrid and flexible working options. **Employment**: Temporary up to 30th June 2025 (Recruitment Pool will be created and there is the potential for conversion into an ongoing role). Part time and full-time...
Deputy Ombudsman, Public Interest Disclosures and Complaints-handling Systems Oversight
2 weeks ago
**Deputy Ombudsman, Public Interest Disclosures and Complaints-Handling Systems Oversight**
**Pursue fairness for the people of NSW**
**Vacancy**: Deputy Ombudsman, Public Interest Disclosures & Complaints-Handling Systems Oversight, SE Band 1
**Location**: Sydney CBD with hybrid and flexible working options
**Employment**: Statutory Appointment (up to 5-year term with eligibility for re-appointment)
**Salary Range**: $252,839 - $276,942 total remuneration package
- Senior executive leadership role
- Play a key role in setting & delivering the branch’s strategic priorities
- Future growth opportunities
**About the NSW Ombudsman**
Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.
We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.
Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few
We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.
We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.
**The role**
Following a period of significant growth, the NSW Ombudsman is in the final stages of developing the next strategic plan 2025-2030 with a focus on elevating our impact. This growth and new strategic direction have resulted in several newly created roles, including the Deputy Ombudsman, Public Interest Disclosures and Complaints-Handling Systems Oversight. As part of the Systems Oversight and Reviews Division, the Deputy Ombudsman leads and directs the Public Interest Disclosures and Complaints-Handling Systems Oversight Branch, playing a key role in promoting fairness, accountability, and trust in the public services people rely on every day.
Responsible for the delivery of the Ombudsman’s statutory functions as the lead oversight agency under the _Public Interest Disclosures Act 2022, _the Deputy Ombudsman oversees four PID-related functions: audit and monitoring, PID advice, whistleblower support, engagement and training. Additionally, the Deputy Ombudsman is responsible for reviewing the complaints-handling systems of public authorities and community service providers as well as other legislative review functions.
This is an incredibly impactful opportunity for a visionary and strategic leader to join the NSW Ombudsman and play a key role in driving strategic direction and organisational performance to ultimately strengthen how we support the public and improve systems across government.
**About you**
- Exceptional stakeholder engagement and communication skills with the ability to collaborate, influence and negotiate with a diverse range of internal and external stakeholders.
- Proven ability to exercise good judgement and sound decision-making in highly sensitive and complex matters relating to public administration.
- A strong understanding of the public sector and related regulatory and statutory requirements, supported by a proven commitment to exceptional customer service.
- Tertiary qualifications in a relevant field e.g. law, public administration, public policy or social policy.
**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture
- Fitness passport with access to fitness facilities across NSW
**Notes**
- Covering letter (max 2 pages) highlighting your claims for the role
- CV outlining your skills, knowledge, and experience as relevant to this role.
- The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
**Additional Information is available at
