Education Content Writer

At Deputy we’re on a mission to change the way the world of hourly work “works”. Businesses that use Deputy unlock thriving workplaces - one where staff are engaged and empowered, customers are served well, businesses are legally compliant, and companies profits thrive. For decades, software has primarily driven innovation in knowledge work businesses (Slack, Zoom, Asana, Notion), rather than hourly work businesses (think cafes, retail, manufacturing, medical clinics) - we are here to change that Deputy is a global cloud SaaS workforce management software company, HQ'd in Sydney (AU), San Francisco, and London (UK). We’ve helped 10s of millions of people across all industries in 70+ countries save time and money managing their hourly workforce so they can focus on what they do best, run thriving businesses. Deputy has crossed $100m ARR, with strong financial stability and backed by leading US/Global investors. Our Target Market is about 60% of the world’s workforce, an ambitious vision, matched with an incredible values-led culture. Come join us Deputy are looking for an Education Content Writer to research, create and maintain education content for our customers. In this role, you will help us create quality, effective, engaging, industry-leading education content that will enable our customers around the world to use the Deputy platform competently and confidently to solve their business needs. You will be a translator, taking (at times complex) technology and concepts and crafting the content into everyday language. You will utilise your knowledge of adult learning principles and experience in designing learning materials and pathways to help us deliver outstanding learning experiences at scale. Deputy is on a mission to Simplify Shift Work and yYou will be an integral part of the Deputy Education Team, and will collaborate with Deputies across the Product, Marketing and Customer Success teams (and more). This is a newly-created role in a newly-created team, so if you enjoy taking initiative, strive to become an expert, and get a thrill from creating ‘Aha moments’ for learners, this could be the role you’ve been searching for. **What you'll do**: - Be a translator - Use language expertly to craft customer education resources (training video scripts, customer guides, LMS content, etc) that are engaging and effective - Collaborate with training delivery and learning design to ensure education videos embody the Deputy voice, comply with Deputy language standards and style guides, deliver accurate information, and solve customer needs - Continually update and reiterate education resources as needed by editing/polishing existing content to improve engagement - Create resources and content with the view that they are able to be curated and repurposed for different customer segments/learning paths, internal enablement, partner training and education content marketing - Stay on the pulse with our core customer segments to ensure we’re creating and prioritising content that serves our customers’ needs through in depth research and develop original content - Assist with Education Team responsibilities in line with company needs **How you'll do it**: - 1+ years of experience in creating adult learning materials or copywriting experience - Excellent command of language and ability to communicate complex ideas with clarity, brevity and flair - Collaboration and cooperation with a global team, even when working on your own - Ability to work in fast paced environment and handle multiple projects concurrently - Beneficial - Knowledge or experience with learning management systems - We are a remote-first company with team members across many timezones and offices in Sydney, Melbourne, San Francisco, Atlanta and London. **Why join?** - Australian Hyper-Growth Startup - Head Office in Sydney - Why IVP Invested in Deputy - Deloitte's #21 Fastest Growing Technology Startups in Aus 2018 - Raised $111M Series B Round led by IVP, OpenView (our Series A investor), Square Peg Capital and EVP. - Global Growth across APAC, America and EMEA. **Perks** - Share Options - Paternity/Maternity Leave Policies - Flexible Work Policy - Company wide Development & Coaching - Hackathons - Awards - "Your Time to Shine & Celebrate Success" - Social Events & variety of social clubs (Books, LGBT, Games, Sports) - Mental Health Support - Munch & Learns **Our mission** - At Deputy we’re on a mission to change the way the world works. Since 2008 over 200 million shifts have been rostered on Deputy, in over 90 countries, and across 245 different industries. We’re making it easier for businesses and teams to roster staff, manage leave, complete payroll and take the admin out of work so that our customers can focus on doing what they love. We hire amazing people to do what they’re best at, and work with some incredible businesses all around the world. Check out this video: Deputy Explained Check out why our cus