Service Desk Analyst
2 weeks ago
Location:
- Canberra, Australian Capital Territory- Job Type:
- Contract- Specialisation:
- Government- Salary:
- Negotiable- Reference:
- CR/017375_1661837801**Canberra ACT**
**12 Month Contract with 1 x 6 months extension Option**
**Must be an Australian Citizen and hold minimum of NV1 Clearance**
***
FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.
***
**Day to day duties include**:
Monitor the Service Management Tool including account management of security permissions, user account configuration & assistance.
Review evolving work instructions, document new incident fixes & proactively identify incident trends
Engage as first point of contact with Service Desk and collaborate with teams to identify process deficiencies and surge times
FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts. We are committed to environmentally friendly practices in both our own operations and our work with clients.
FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.
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