Delivery Manager

**About ROLLER**:
ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we're here to bring some excitement to the leisure and attractions industry and make a difference Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, point-of-sale, self-serve kiosks, memberships and digital waiver processes.

But here's the best part: our team. We're a group of 140+ highly passionate, enthusiastic, and down-to-earth professionals located all around the world who are all working together to build something truly remarkable. We're aiming high and believe that the possibilities are endless. As we continue to grow globally, we're excited to write our success story and have fun along the way.

We genuinely love what we do, and we're looking for like-minded people to join us on this amazing journey. If you're ready to be part of a dynamic team and make a real impact, come aboard, and let's create some unforgettable experiences together at ROLLER

**About the Role**:
We are on the hunt for a Delivery Manager to join our high-performing team to manage the delivery of our product roadmap.

You are someone who has a passion for our business and customers, coordinating the development and release of features and fixes. Your strong communication skills allow you to collaborate with key stakeholders in coordinating Go To Market activities as well as creating a best-in-class experience to achieve our business goals.

Whilst we enjoy the benefits of hybrid working at ROLLER, this role needs to be based in Melbourne.

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**What You'll Do**:

- Work closely with squad leads and teach teams to plan and estimate upcoming features and delivery timelines
- Manage resource and capacity, ensuring work is allocated to all team members
- Ensure all features progress according to plan, meeting the Definition of Ready and Definition of Done
- Proactively identify and communicate issues as they occur, providing full transparency of the impact on delivery and roadmap
- Manage scheduling of product releases, coordinating across teams to manage interdependencies and risks and completing release communications
- Coordinate across teams to plan Go To Market activities, ensuring accurate and timely customer communications and education material
- Champion the quality control process, ensuring products consistently meet and exceed customer expectations
- Manage the operational support and bug remediation process to ensure the stability and continuous growth of the platform
- Continuously review data, tools and processes to identify areas of improvement, and ensure the team is always fully supported to be able to achieve the set outcomes

**About You**:

- You've been there and done that and will bring 4+ years of experience managing delivery in a fast-paced environment
- You will ideally come from a Digital or software development background
- You will have excellent JIRA and Confluence skills
- You are a passionate self-starter who thrives in a fast-paced environment
- Your adaptable personality will allow you to be comfortable with ambiguity partnered with your high emotional intelligence allowing you to build strong working relationships across a diverse stakeholder group
- You are a natural problem solver who can operate under pressure and knows when to hustle
- Your superior time management skills and commitment to timelines allow you to manage multiple deadlines and priorities

**Perks**:

- You'll get to work on a category-leading product that customers love in a fun, high-growth industry Check our Capterra and G2 reviews.
- 4 ROLLER Recharge days per year (that is 4 additional days of leave that we all take off together as a team to rest and recuperate)
- Engage in our 'Vibe Tribe' - led by our team members; you can contribute to company-wide initiatives directly. Regular events and social activities, fundraising & cause-related campaigns...you name it. We're willing to make it happen
- Team Member Assistance Program to proactively support our team's health and wellbeing - access to coaching, education modules, weekly webinars, and more.
- 16 weeks paid Parental Leave for primary carers and 4 weeks paid Parental Leave for secondary carers.
- Work with a driven, fun, and switched-on team that likes to raise the bar in all we do
- Individual learning & development budget plus genuine career growth opportunities as we continue to expand

**What You Can Expect**:

- **Initial call with our Talent Acquisition Manager**
You'll have an initial call with our Talent Acquisition Manager to chat through some of your experience to date, salary expectations and you can check off any initial questions you might have.
- **Interview with the Director of Product**
You'll get to meet with the Director of Product to learn more about the role & ROLLER whilst also talking through your experience in more detail.
- **Loop Interviews