Team Manager

**Closing date**: 20th January 2025**

**Your new role with Bendigo Bank is just a few clicks away.**

**About the role**

As our **Team Manager**you will report to the** Senior Manager Retail and Digital Fulfilment**and will be hold key responsibilities and accountabilities relating to, providing effective leadership to their team, ensuring team members are engaged, have a motivating work environment, perform to the required standard, and constantly provide customer focused, cost effective and quality operational support to the Group’s customers, partners and other departments. Furthermore, in line with our ActiveOps framework, the preparation of weekly workload and resourcing plan forecasts and attendance at departmental weekly planning cycle meetings to discuss with Senior Manager and other Team Managers. You will be responsible for managing and prioritising workflow to ensure service levels are achieved and urgent cases escalated, whilst building and maintaining effective relationships with direct reports, customers and partners.

You will achieve financial and business objectives by effectively managing resources; maintaining appropriate skill levels; and ensuring the team has simple processes, adequate controls to ensure legislative and regulatory compliance with a quality “get it right the first time” focus, resulting in the delivery of market competitive and customer focused turnaround times and outcomes. Success will come from the effective execution of a broad set of key result areas.

**About you**

As our new **Team Manager**you will bring the following skills**:

- Proven experience in leading an efficient and effective high volume and service level driven processing team is highly desirable.
- Proven experience in Active Ops/Workware planning and understanding of methodologies is highly desirable.
- Proven experience of a wide variety of lending functions, processes and systems preferred.
- Microsoft experience: Outlook, Word, Excel - intermediate level preferred.
- Experience with Banking platforms RFS, BDS, LINX, Doxgate, BPM/PSP or similar systems preferred.
- Experienced leadership experience desirable, and a proven ability to capably lead a team remotely.
- Proven ability to facilitate their team members’ training and individual development needs.
- Sound coaching skills.
- Ability to achieve objectives with and through others, delegating appropriate tasks and empowering team members.
- Highly developed time management skills, ability to prioritise work, meet deadlines and perform under pressure.
- Advanced interpersonal communication skills - influencing, relationship building and customer service experience, together with strong listening, verbal, and written communication skills.
- Proactive, innovative, and prepared to go the extra mile to deliver exceptional customer service.

**We offer flexible work options that put our people first and a hybrid model of minimum 60% on site attendance (as of July 1st) in a local Head Office p/week**

This role is a full time, **12 month fixed term, full time role** based at our Bendigo, Adelaide or Ipswich office locations

**About Bendigo Bank**

With over 7,000 employees, we are Australian’s fifth largest retail bank with a vision our purpose - ‘to feed into the prosperity of our customers and communities, not off it’. We are one of Australia’s most trusted brands and this isn’t something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

**Our perks and benefits**:
Belong to a wonderful team of people. Know how we know they’re great to work with? They told us Great benefits, work life balance and flexibility
- Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
- We know the last few years have been rough, so we have partnered with **Sonder** as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank

**Still in two minds?**

We love the support recruitment agencies give businesses every day, however, we have got this. Our superstar recruiters will reach out to our fabulous panel if we need a helping hand.

**_ Bendigo and Adelaide Bank does not permit the use of A.I. by Applicants during interview or other parts of the selection process including psychometric and behavioural assessments, virtual panel interviews and assessment centres, scenario-based assessments and presentation material. Therefore, Applicants using A.I. in any of these circumstances will be ineligible to proceed._**

**_We understand traditional recruitment processes may present barriers for some people. Therefore, if you require