Advisor, Human Resources

**Make a difference.**

As an Advisor People Assist, you can make the world a safer place.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

**Your Role**

This is an Advisor People Assist secondment role in a call centre environment where you will provide guidance, advice, coaching and support to employees and external contact through people policy, process, and systems that is considerate of the people experience and enables a purpose led, high performance culture.

You will build close relationships with diverse professionals. You will enjoy the challenge of continuously improving the processes in the HR function.

**ABOUT YOU -**- You'll respond to and resolve queries raised by IAG employees and external contacts, through multiple channels such as phone calls, HR cases and chat function within the agreed service level.- You'll assist the wider People Connect team by providing consistent, credible, and timely first point general advice for all IAG employees and external contacts, seeking support in relation to HR enquiries including IAG’s Enterprise Agreement and People Policies.- You'll support data validation to ensure data capture is accurate, enables the effective operation of people systems and processes and an optimal people experience.- You'll identify opportunities and trends for our people experience overall and specific business divisions to increase capability and address gaps or learning opportunities as required.- You muct contribute to team activities as identified and drive the success and solutions across the team and P&C.- You will conduct regular reviews of knowledge articles and processes to identify opportunities to improve the people experience, self-service utilisation and delivery of services.- You must ensure compliance with relevant IAG people policies and external laws and regulations.- You will have a minimum of 12 months experience in a generalist HR or P&C Coordinator role.- You'll have knowledge of employment relations frameworks and employment legislation.- You must have strong verbal and written communication, strong time management and prioritisation skills.- Preferably you will have tertiary qualification/s in Human Resources.- You'll ideally have telephone based customer service skills.

Location - Sydney

Max Term contract until 03/11/23.

**ABOUT US**

IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design. We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.

You’ll know our brands - CGU, WFI, NRMA Insurance, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.

When you join IAG, you’re not joining one brand. You’re joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place.

We’re ready to grow your career, acknowledge every part of you, recognise your brilliance, lead you with purpose and help you live your own purpose through us.

**At IAG you’ll experience the following**:
- Flexibility and support so you can live life to the full.- Work in a team who care about people and community.- Receive meaningful recognition through an award-winning system.- Access up to 50% off home, motor and small business insurance.- Grow through dynamic Trans-Tasman secondments.