Eoi - Case Managers

Primary Details

Time Type: Full time

Worker Type: Employee- Make a difference supporting our customers to return to health and work after injury at QBE- Permanent, full-time opportunities based out of Newcastle or Lismore, NSW- Competitive salary and benefits on offer including flexible working arrangements- Full training + ongoing support provided

Are you an experienced Customer Service, Legal, Allied Health or Operations professional? If you have an interest in Workers’ Compensation or are eager to diversify your career, then a Case Manager role is for you

At QBE, our purpose is to enable a more resilient future.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty. Today, we’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage. Our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

About your opportunity:
Due to internal progression and team growth, we are regularly seeking talented individuals to join our Workers’ Compensation teams across NSW. As a Case Manager you will deliver an exceptional customer experience journey through managing the end-to-end claims process, ensuring a smooth return to work program for the claimant. You will be required to handle the declines of claims, manage change of goal process and so much more

Dependant on experience you could be part of our early resolutions or high complexity teams. Our portfolios cover a diverse range of workers’ compensation areas including Authorised providers, Department of Communities and Justice, NSW Health and more.

In this position, you will:
- Support our customers on their return-to-work journey by acting as the key point of contact for stakeholders, including injured workers, their employers, general practitioners, and other medical professionals- Ensure set timeframes and compliance measures are adhered to with all legislative codes and company policies- Conduct face to face sessions with stakeholders through case conferencing, claims reviews and onsite visits (COVID restrictions may change this from time to time)- Conduct timely reviews for each case - planning, developing, and executing claim strategies- Effectively set expectations and educate both workers and employers on legislative obligations, ensuring responsible financial claims management of your portfolio

To be successful in this role, you will have:
- Professional experience preferably in a client service/allied health/legal or operations-based position- A high degree of influencing skills, partnered with strong written and verbal communication skills- A customer-centric approach which sees you optimise outcomes for your customers- Proven ability to demonstrate resilience in managing challenging scenarios- Developed time management skills with the ability to work in a high-pressure environment- A keen willingness to learn and proactively engage in a fast paced, dynamic team

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As an QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019, 2020 & 2021 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access