Acquisition and Retention Coordinator

2 weeks ago

Newcastle, Australia Wine Selectors Full time

**Who are Wine Selectors**:
Imagine having a wine guru by your side at the bottle shop, handpicking bottles that perfectly match your taste buds and budget Sounds amazing, right? Well, We’ve been providing that service for half a century

Thanks to our relentless passion for delivering top-notch wines paired with exceptional service, we now have the trust of over 200,000 Aussie wine lovers

But don’t worry YOU DON’T NEED TO BE A WINE EXPERT, because we have an industry professional tasting panel that will take care of that for you Plus you can enjoy learning all you need to know about wine after you start

**The role**:
We’re on the hunt for a dynamic people leader to join our lively contact centre leadership team This superstar will be a key player in our new business and retention teams, fuelling the frontline champions with all the skills, tools, and confidence they need to shine.

This role is crucial for making sure our wine-loving members keep getting the remarkable service they deserve

**Your mission, if you choose to accept**:

- Crafting a vibrant culture where sales skyrocket and service shines
- Unleashing the hidden superpowers of our frontline heroes through training, coaching and motivating
- Dropping real-time hints, tips and professional pep talks for our frontline champs.
- Igniting excitement and motivation in the team with irresistibly fun incentives
- Holding one-on-one powwows and making notes like a boss.

**Key attributes and skills**:

- Relationship-building extraordinaire, cultivating respect and inspiring your team to follow your lead.
- Creative problem-solver, always keeping the business goals in your line of sight while whipping up innovative solutions

**Experience**:

- At least 1 year of sales experience where your targets were annihilated
- Bonus points if you have experience in a leadership role

**Role Length and Earnings**:

- Temporary role for 9 months with the potential for it to extend longer
- OTE $75k - $100k

Pay: $59,280.00 - $100,000.00 per year

**Benefits**:

- Employee discount
- Work from home

Schedule:

- 8 hour shift

Supplementary Pay:

- Commission
- Performance bonus

**Experience**:

- Sales: 1 year (required)
- Leadership: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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