Guest Service Agent

**Company Description** Join** us at Accor,**where** life pulses**with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting memorable and impactful experiences for your guests for your colleagues & for your planet

**Hospitality**is** a**work** of**heart**,**
**Join** us and**become** a**Heartist**®.**

Pullman & Mercure King George Square is a vibrant 438 room twin towered hotel which acts as a sanctuary for leisure and business travellers. Located opposite King George Square, City Hall and ideally situated in the heart of Brisbane CBD the hotel has some of the largest conference spaces in Brisbane incorporating 2 ballrooms. The hotel also features the amazing and extremely popular venues of Goldfinch Restaurant and Street Cafe, Sixteen Antlers Rooftop Bar as well as KG Bar and an Executive Lounge.

Life with us is about bringing the passion, staying curious, and performing at your best. If you can do that; this opportunity is limitless

Pullman and Mercure Brisbane King George Square is currently seeking a Front Office Supervisor to join their professional and dynamic Hotel.
- Create unforgettable first impressions with your natural charisma and love for Aotearoa, making every guest feel genuinely welcomed and valued
- Deliver warm, professional service to all guests and colleagues, ensuring every interaction leaves a lasting positive impression
- Manage smooth and efficient check-ins and check-outs, showcasing seamless service from arrival to departure
- Be a proud ambassador of the Accor ALL loyalty program - clearly explain and promote its benefits to enhance guest stays
- Uphold and embody the Heartist values in every moment, bringing authenticity and care to every guest experience
- Contribute your energy and passion to a vibrant Front Office team, helping to create a premium and memorable hotel experience every day

**Qualifications**
You will be:

- Experienced in Front Office, Concierge, or Reception (Hotel experience preferred but not essential)
- A natural people person who makes guests feel at home with ease and warmth
- Organised and efficient, with strong communication skills in both writing and speaking
- A supportive team player who thrives under pressure and can confidently work independently
- Energetic and proactive, always aiming to deliver exceptional guest experiences
- Familiar with OPERA or similar systems (experience with OPERA is a plus)

**Additional Information**
**_
Our commitment to Diversity & Inclusion:_**

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.

**_ Benefits Your Way:_**
- Access to Accor team benefits, including global discount's on accommodation and food & beverage.
- A supportive and collaborative work environment.
- The opportunity to grow and progress your career with Australia’s largest hospitality employer - Accor
- Accor has a strong focus on ensuring all of its people feel welcome and feel valued.

**_ Why work for Accor?_**

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Additionally, our Hotel team are a great mix of fun, friendly and industry experts making this a great team to be part of.