Assessment Officer

3 days ago

Sunshine Coast, Australia Queensland Government Full time

The purpose of position is to analyse, assess and determine matters relating to the delivery of QBCC's services including building disputes, home warranty insurance claims, compliance and licensing.
**Key Outcomes and Accountabilities**:
Ensure all customer communications including case notes are of a professional standard.
Manage caseloads to achieve determined throughput measures.
Provide consumers, contractors and industry stakeholders with advice regarding building industry regulation administered by QBCC.
Represent the QBCC in promotional and educational activities and in hearings before the tribunal and courts as required.
Contribute to and support the operations of the Regional Service Center, including providing a face to face service to customers at the front counter, and support to your team in the provision of customer service.
To determine your suitability for the role, you will be assessed on how well you demonstrate the following capabilities.
Vision - Through being connected, understand how your work aligns to the organisational objectives. Be proactive and helpful with customers including home owners and licensees and assist them to navigate through the legislative conditions. With a focus on people, engage with customers and stakeholders to educate and raise awareness of topical issues, provide them with advice on their rights and responsibilities, and information about the role of the QBCC. Demonstrate support for organisational change by being receptive and resilient in uncertain times.
Results - By valuing customers, build strong relationships with customers to foster a culture of professionalism and compliance and ensure safer construction practices. Be clear and concise in communications to promote better understanding by customers of decisions.
Accountability - Pursue excellence in the achievement of determined key performance indicators relevant to throughput and workload management. Be courageous and display rigour in the analysis of facts relevant to case assessments with a focus on evidence based reporting and good decision making, which is based on legislation, policy and is able to withstand review. Maintain a high standard of professionalism in practices relevant to program areas.
**How to Apply**:
A brief letter (maximum 2 pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role. This should not be a repeat of your resume.
It is your opportunity to tell us how you meet the required competencies, key outcomes/accountabilities and any specific role requirements
**Referee checks**:
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.
By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel. If you do not wish the panel to contact your referees without your permission, please make this clear on your resume.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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