Call Centre Representative

3 days ago

Sydney, Australia Daikin Full time

**Our Business**
At Daikin, we draw upon our many years of experience to provide air conditioning solutions to our customers to achieve superior comfort levels in residential and commercial environments. As a leading air conditioning company, Daikin has earned a reputation of world-leading performance, technological advancement, quality, and reliability. We have been successfully operating in Australia for over 50 years and our products can be found in thousands of homes, businesses, and community projects across the country.
Our corporate values reflect diversity, equity, and inclusion.

**The Opportunity**
Daikin, a world leader in air conditioning solutions is seeking to appoint a Call Centre Representative to join our growing team based in Sydney.
Ideally you will possess a natural eye for detail, be customer focused and possess initiative working as part of a close-knit team.
Duties will include:

Responsible for answering and dealing with customer/ dealer queries in a professional and timely manner.
- Accurately logging Technical Support and Service Requests
- Collaborating with internal stakeholders to offer superior customer service
Ideally you will have:

- An understanding of a fast-paced contact centre customer service or FMCG support environment
- Strong computer literacy including Microsoft Word, Excel and data entry skills
- Typing speed
- 40 wpm (minimum)
- High level of accuracy, excellent attention to detail and problem-solving skills
- SAP or similar ERP/CRM experience
- Complaints handling skills
This is an excellent opportunity to join a professional global company that offers support and encouragement to undertake training and up skilling programs.
Note: this is a full-time role and hours of operation of the contact centre are between 8am - 6pm, Monday to Friday._

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