Experience Design and Strategy Lead

2 weeks ago

Docklands, Australia Medibank Full time

**You’re only human.**

It’s a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

**The Role**

We’re on the lookout for a dynamic individual to join our Customer Trust Hub This isn’t just any job; it’s your chance to shine by designing and delivering human centred solutions aligned to the Customer Trust Hub. You'll help evolve the way in which Medibank protects our health insurance and health services customers and their data.

**What’s the best part?**

Every day will be a new adventure You’ll dive into fascinating challenges and flex your CX muscles to solve customer problems.

**What You’ll Be Up To**

Curious about your day-to-day? Here’s a sneak peek:
**Be a Strategist**: lead the strategic design and delivery of initiatives that evolves the way in which Medibank protects our health insurance and health services customers.

**CX Hero**: Work with the CX team to deliver effective design sprints, ensuring alignment with end-to-end development efforts.

**Collaborator**:Contribute to the Customer Hub operating rhythms and deliverables, including stand ups, sprint planning and execution against OKR's

**Customer Focused**: Lead market and customer insight generation to establish the strategic direction of initiatives and Customer Trust Hub focus.

**Who You Are**

Now, let’s talk about you You thrive in a dynamic environment, using your problem-solving skills and strategic frameworks to navigate challenges.
- You have a background in strategic/human centred design and development or product and portfolio management, with at least 10 years of experience under your belt and a business-related degree to back you up.
- Your track record showcases advanced knowledge of common product development frameworks, Human Centred Design principles and Design Thinking methodologies and demonstrated success in build and implementation.
- You’re comfortable with integrating customer insights into every stage of the human centred design and testing process.
- Known for your initiative, you excel at juggling competing stakeholders, deadlines, and priorities. Your analytical prowess and innovative, collaborative approach set you apart.
- Communication is your superpower You’re an effective storyteller with the ability to bring together both quantitative and qualitative data.
- Previous experience in healthcare and/ or financial services sector is a bonus but not a must-have.

If you’re ready to embark on this exciting journey with us, we can’t wait to meet you

**Imagine working with us**

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that’s why we’re reinventing work.

Imagine a workplace where work didn't feel like work. A workplace where you could shape when and where you work to have more impact. Where flexible working isn’t a buzzword, it’s a reality.

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

**Inclusion and Accessibility

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