Customer Experience Officer

1 week ago

Brisbane, Australia Residential Tenancies Authority Full time

The role of the Customer Experience Officer involves working across several disciplines and functions such as the Contact Centre, and various support functions to ensure the RTA continues to deliver a high-quality service to the community.

**To be successful you will have**:

- Strong touch typing ability with a high degree of accuracy and speed
- An ability to follow direction and work within frameworks provided
- A basic understanding of legislation (how to search the Act and the ability to understand content)
- Strong interpersonal skills
- Empathetic listening skills and ability to effectively question to uncover customers' needs
- Highly developed written and verbal communication skills
- Experience working in a high-volume contact centre environment will be highly regarded

**What we offer is**:

- The flexibility to work from home up 60% of the time with a laptop and headset supplied
- Brand new offices at Midtown Centre on Mary Street, Brisbane CBD
- A rewarding and challenging role where you genuinely feel like you're making a difference in people's lives every day
- An active social club
- A program of events that recognises and celebrates individual and team achievements
- A highly engaged, progressive and inclusive culture that values individuals and celebrates diversity

If this challenging and highly rewarding role sounds like an opportunity that compliments your current skills, experience and future career plan, we want to hear from you.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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