Security Control Room Operator

**About Assetlink**:
From humble beginnings, Assetlink has grown to a workforce of 2,500 throughout Australia and abroad, providing a range of facilities management services. Our people are positive, customer-focused and committed to excellence. In a recent employee survey, 95% of respondents said the reason they love working at Assetlink relates to the people they work with and the culture of the organisation.

**The Role**:
We are seeking an experienced **Full Time Security Team Member to undertake Control Room Operator** duties who can demonstrate excellent customer service skills and passion for the security industry with a strong desire to make a difference. **This position is to commence ASAP and is based at Macarthur Square.**

This role pays in accordance with the Security Services Industry Award 2020.

The role will work closely with both Assetlink and our Client to ensure a safe and secure working environment for all persons, including contractors, visitors and employees in the building and surrounding area, through monitoring of CCTV and completing required reporting.

**Key Responsibilities**:

- Monitor and operate CCTV cameras and associated equipment
- Manage various communications to the control room, dealing with Client, Tenant and Customer enquiries and/or issues
- Fire Alarm Response, EWS Mimic Panel Operation (Warden) and provide accurate reports
- Assist with Emergency Situations as they arise
- Disperse Guards to potential situations caught on CCTV and monitor situations until the closure of the incident
- Maintain daily reporting requirements within agreed timelines
- Coordinate emergency incidents i.e. fire, bomb threat or any other critical incident
- Risk identification and issue resolution
- Maintain all Security aspects around the Control Room including key registers, contact lists and leave registers
- Provide exceptional customer service to internal/external stakeholders
- General security duties including administration tasks
- Provide assistance with the induction and signing in of contractors and other site visitors

**Skills & Experience**:
To be considered for an opportunity with Assetlink Services, you must be able to demonstrate that you have the skills, experience & appropriate certification within the following areas:

- NSW Security Licence including control room function
- Certificate II in Security Operations qualification
- Confident interpersonal and communication skills (written & verbal)
- An ability to form effective client and tenant relationships
- The ability to produce high-quality performance reports
- First Aid Qualification and valid CPR (essential)
- Previous Control Room and monitoring experience
- Excellent, well-groomed and corporate-appropriate presentation
- Ability to work as a part of the Security Team and individually
- Ability to respond to emergency situations
- Must have full working rights in Australia.
- Strong multitasking ability
- High level of computer literacy and MS Office skills
- Ability to work up to 12-hour shifts
- 7-day availability

**What we offer you**:

- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture
- Free uniform

If you're a highly motivated, enthusiastic individual with a commitment to providing excellent service and would like to be part of a key onsite team, we’d love to hear from you, ’.

NSW M/L: 405174092 and 000105748, QLD M/L: 4475148 and 3153517, SA ISL: 279050, VIC M/L: 749-983-30S, WA M/L: 75418, NZ M/L: PSPLA 005808/2018, ACT M/L: 17502761 and 17502763

**_ Assetlink's Diversity Commitment_