Security Services Supervisor

2 days ago

Campbelltown, Australia Assetlink Full time

**About Assetlink**:
Established in 1993, Assetlink is an Australian-owned facilities services provider with over 2,500 people serving over 1200 customers nationwide. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink supports businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care and mining sectors.

**The Role**:
We are seeking an experienced Retail Security Supervisor who can demonstrate excellent customer service skills and passion for the security industry, with a strong desire to make a difference.

You will be responsible for providing security team leadership at our Macarthur Square Site, supporting the establishments' tenants, guests and visitors. Services include but are not limited to; building key tenant familiarisation and relationships, managing access, responding in a timely manner to client requests, ensuring the safety and security of the site, managing emergency situations and demonstrating proactive security awareness.

This is a Full Time role: Sunday: 9.00-5.00pm, Monday-Thursday: 7.00am-3.00pm

**Key Responsibilities**:
To be considered for an opportunity with Assetlink Services, you must be able to demonstrate that you have the skills, experience & appropriate certification within the following areas:

- Working closely with other site and regional managers to achieve a high level of client satisfaction
- Coaching, mentoring supporting and performance management of security team members with the objective of building a high-performing team
- Liaising with local Law Enforcement Authorities and other identified stakeholders in relation to security issues, as they impact the Centre and its surroundings
- Production of monthly reports and KPI scorecards in line with client and Assetlink
- Acting on any incidents/or injuries, near misses, equipment faults, complaints and information that is security-related
- Effectively manage labour costs such as rosters, leave and overtime to the agreed schedule as per the site’s P&L and company standard
- Establishing systems, policies and procedures knowledge base designed to ensure consistently high service performance and seamless support is provided

**Role Requirements**:

- Prior experience in supervising/managing staff
- Prior experience in working around licenced venues
- Experience in retail security
- Current NSW Security Licence (Cert II)
- Current Advanced First Aid Certificate (plus current CPR qualification)
- Excellent communication and customer service skills
- Excellent, well-groomed and corporate-appropriate presentation
- Ability to work as a part of the Security Team and individually
- High-level problem-solving skills
- Ability to work nights and weekends
- Reliability and access to own transport is essential

**What we offer you**:

- Reward and recognition incentives
- Ongoing training and development
- A safe and supportive working environment
- Career development
- A family-oriented culture
- Free uniform
- In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process. _

NSW M/L: 405174092 and 000105748, QLD M/L: 4475148 and 3153517, SA ISL: 279050, VIC M/L: 749-983-30S, WA M/L: 75418, NZ M/L: PSPLA 005808/2018, ACT M/L: 17502761 and 17502763

**_ Assetlink's Diversity Commitment_

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