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Concierge - Full Time

3 weeks ago

Melbourne, Australia Marriott International, Inc Full time

**Job Number** 23112196

**Job Category** Rooms & Guest Services Operations

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling. As The Westin associates, we rise to make each day better for our guests, our communities and each other. Discover a place where you’re given a choice to not just get up and go to work, but to rise. Join us as a Concierge to feel empowered by career growth opportunities in a people-first environment.

**Position Summary**:
Be the “face of the hotel” - engaging and inspiring guests through each guest interaction from arrival to departure

Respond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaning

Assist the Concierge team in general operational tasks whilst supporting other front office associates

Be an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyond

Build and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookings

Plan and execute team building activities for associates, creating a people-first environment and enhancing their overall wellbeing

Ensure all guest’s requirements and requests are anticipated and completed in a timely manner

Be the main point of contact for all external & internal clients for the department

Ensure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner

**About You**:
A current driver’s license

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

**Our Benefits**:
Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived. We recognize that travel can be disruptive to our guests’ well-being, and we’re energized to assist as partners in helping them maintain control and soaring above it all while on the road. Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.