Claims Lead

**Claims Lead (Construction)**

We’re looking for someone with experience in providing technical information, guidance and support to claims service teams, manage a portfolio of complex material damage / construction claims, deliver claims service to customers, assist with auditing of claims files, perform key review activities and reduce the number of claims.

**What is in it for you?**
- An opportunity to stand out from the crowd and specialize in Construction Claims
- Leading training and development program
- Professional environment where your career path really matters and is actively supported in our Global organization
- Work in a highly regarded team with energetic and supportive colleagues
- Genuine work life balance

**We will count on you to**:

- Support the implementation of the claims strategy to enable delivery of overall business targets
- Negotiate settlements of claims within authority levels
- Assist with auditing and key review activities of claims files
- Interpreting and actioning assessor, adjusting and expert reports, managing and instructing investigations and implementing findings in accordance with the overall strategy
- Manage portfolio of complex material damage / construction claims effectively to achieve solid financial outcomes through effective decision making
- Preparation for and attendance at settlement conferences, hearings, and other dispute resolution activities
- Maintain current knowledge of insurance guidelines and policy changes and modifications
- Compliance with all legislation, industry codes and company policies
- Support the Leader and Team Lead of Specialty Claims segment, and coordinate key review activities
- Key technical referral point for claims queries from the Construction team
- Deliver training
- Engage with internal stakeholders (product, underwriting, sales) to support market facing activities, submissions for new business and develop customer value proposition
- Provide feedback on policy wordings and endorsements
- Acts as advocate for the client and determines commercial/technical responses to insurer’s denials of liability.
- **Educational Requirements**_
- 5+yrs Senior Claims Insurance experience or similar.
- Diploma Financial Services or bachelor’s degree would be advantageous;
- Willing to undertake Company-directed compliance and professional training.

**What makes you stand out?**
- Dynamic with previous client relationship experience
- Outstanding presentation skills
- The ability to remain calm and confident under pressure and be able to work flexibly when required

**Salary**: $120,000.00 - $130,000.00 per year

Ability to commute/relocate:

- Barangaroo, Nsw 2000: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

Work Location: Hybrid remote in Barangaroo, Nsw 2000