Technical Account Manager

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
As the Technical Account Manager, you will be focused on building and nurturing relationships with our clients, ensuring their technical requirements are met and identifying ways to grow our client base. This position may also involve overseeing project implementation, including project planning, assessing costs, and evaluating vendors. You will also review proposals and Statements of Work (SoW). This role is part of our Networks division, so having extensive experience and knowledge with various Network and Security Technologies is crucial.
What you’ll do (your why)
As the Technical Account Manager for Networks, you will maintain the practice of customer centric behaviours, processes, and technologies across the Networks team to ensure Customers are at the heart of everything we do. You will act as a liaison between customers and various teams, including technical support, product development, sales, and field service. Together with these teams, you will identify opportunities to enhance support delivery, reduce costs, and deliver added value.
You will also review and approve documents to protect to ensure compliance with company policies. You will receive objectives as assignments and have the autonomy to determine the best approach to achieve goals using available resources. Your guidance and advice within the framework of company policies will be valuable in resolving technical issues and meeting deadlines. You will also have the opportunity to recommend policy changes and establish procedures that impact company's operations. Additionally, you will monitor, measure, and report on operational issues, development plans, and achievements within the department using established formats and timelines.
What you’ll bring
- Knowledge of industry standards and government regulations relevant to data communications / networking. Extensive experience and specialist skills in the configuration and maintenance of networking/communications infrastructure, including the ability to support a variety of technologies.
- Advanced operational knowledge of networking systems and software covering both Local Area Networks (LANs) and Wide Area Networks (WANs).
- Strong consultative and planning skills and ability to escalate with a solution focus and a passion for delivering great service to customers
- Excellent customer relationship building and management skills with strong influencing and persuasive ability
- Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions
- Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen
- Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data
- Natural leadership with the ability to frequently interact with a variety of stakeholders and team members

Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.