Communications Officer

2 weeks ago

Dandenong, Australia Aussie Broadband Full time

Introduction:
Why work for Aussie?

For the same reason our customers love us. We are Australian operated, local from the ground up. We’re recognised for our quality, great value internet, phone and mobile services that suit the needs of Australians and we like to punch way above our weight in the industry.

Our fantastic culture thrives on our values:

- Don't be ordinary, be awesome
- Think BIG
- No bullsh*t
- Be good to people
- Have fun

We’re Australia’s 5th largest telco and one of Australia’s fastest growing companies. Don’t just take our word for it - amongst other things, we’ve won some of Australia’s top customer service and employer of choice awards.

What does Aussie offer?
- Free internet to the value of $109 per month
- 20% off our Fetch and Mobile services
- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
- Empowered in your career growth, so you will also be supported with ongoing training and development and access to LinkedIn Leaning
- Celebrating you with awards and recognition
- Discounts at various retailers and gyms
- Community Impact Programs, some of the ways we help can be found here
- We also can’t forget the very hard-working coffee machine and the casual dress code.

Description:
What we are looking for
- Lead the organic social media strategy to deliver engaging and informative social media content
- Reviewing and adding new content to our online Help Centre, and other parts of the website relevant to existing customers
- Ensure our voice is heard, by monitoring and responding to online reviews, customer comments, and forums
- Communicate outages via our social media platforms, and liaise with the LiveChat team to facilitate responding to all queries
- Contributing to internal communications including producing the company staff newsletter
- Reviewing and adding new content to our intranet

Skills and Experiences:
The things that are really (really) important
- High level of literacy for creating written content / communications in a Plain English style
- Ability to think innovatively and challenge existing norms to change the game
- Previous experience in developing and executing organic social media strategies
- A very good eye for detail
- Demonstrated organisational and administrative skills, with an ability to work both independently and as part of a team
- An unequivocal commitment to the Aussie values and using them to make decisions
- Ability to think innovatively and challenge existing norms to change the game
- Previous experience in developing and executing organic social media strategies

At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it - because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’.

**Job Types**: Full-time, Permanent

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