Residential Care Officer

Set in the hinterland of Byron Bay, **Byron Private Holistic Treatment Centre** is an integrative holistic residential treatment facility providing specialised therapeutic support for individuals suffering from depression, anxiety, drug and alcohol addiction, trauma, eating disorders and relationship issues.

Our nurturing residential centre is purpose-built and nestled on expansive rainforest grounds in the breathtaking hinterland of Byron Bay, just 10 minutes from pristine beaches. Internationally renowned as a global wellness destination, clients experience first-hand why Byron Bay is such a powerful place of healing and rejuvenation.

Bringing together a diverse range of highly qualified practitioners from both Western and Eastern philosophies provides clients with a program that addresses all aspects of care. Our experienced multidisciplinary team is comprised of psychiatrists, doctors, psychologists, therapists, and alternative health care workers. They are trained in a variety of modalities such as naturopathy, bodywork, massage, yoga, and creative therapies.

We are currently looking for a full-time Residential Care Officer (RCO).

**About the Role**

**Responsibilities**:

- Working closely with the Client Liaison and Intake Officer (CLO), as a point of contact for potential clients, referrers, and stakeholders
- Interviewing clients and assessing the nature and extent of difficulties
- Complete preadmission assessments according to urgency and individual needs
- Assessing clients’ needs and planning, developing and implementing support programs
- Work closely with the CLO to ensure the management of the client waiting list and service availability requirements
- Maintain relationships with key referrers and other interested parties
- Ensure quality of care in relation to intake, pre-admissions, admissions, and client coordination including aftercare
- Liaising with community groups, welfare agencies, government bodies and private businesses about community issues and promoting awareness of community resources and services
- Work collaboratively with team members to ensure the continuity, and consistency of client care
- Supporting families and providing education and care for children and disabled persons in adult service units, group housing and government institutions
- Co-facilitate groups and provide direct support to the clinical team as required
- Assist and participate in auditing and clinical governance tasks as required
- Demonstrate strong commitment to self and professional development by actively participating in staff development workshops and training programs

**Duties and tasks**:
Intake & Assessment
- Schedule and complete preadmission assessments (PAA) for potential residents
- Review assessments with the Clinical Care Coordinator (CCC) for input and send to the clinical team for final approval
- Co-ordinate further clinical assessment of potential residents, prior to approval, for complex cases
- Ensure relevant collateral is received and communicated to staff members prior to approval and/or arrival as indicated
- Ensure effective and timely response to communication with residents, their families or the treating team as appropriate and directed by the clinical lead
- Communicate the outcome of the assessment with residents and relevant interested parties and provide timely and appropriate referrals to other organisations and providers where required
- Provide support to the CLO in coordination of resident arrival, sending prior to arrival information, financial documentation, arrival times and transport and ensuring adequate staffing is allocated where required
- Build and maintain relationships with key referrers and other interested parties

Client Care & Clinical Support
- Aftercare: Facilitate weekly aftercare group, oversee client Aftercare Plan: including daily plan, f/up appointments, on-going therapy, meetings & support groups, living situation, medical and psych appts post-treatment if required
- Client Exit Planning; liaise with the clinical team regarding exit dates, airport or other transfers and liaise with CLO to schedule
- Facilitate client morning meetings, and psycho-educational groups as required
- Prepare relevant clinical governance audit reports for the clinical team and other accreditation and certification tasks as required
- Actively participate in reflective practice through team meetings, supervision and staff development activities
- Co-ordinate clients’ Family Program, liaising with families and loved ones regarding dates and confirming attendance, reporting to the Clinical Lead and communicating details to the Program Manager
- Identify and communicate potential client treatment extensions to CL for approval. Liaise with Client Liaison Officer and Program Manager, regarding bed availability and financials
- Complete next of kin (NOK) within 48 hours of admission and discharge and update CRM
- Complete Client follow up calls, within 48hrs of dis