Rostering and Administration Officer

**Premier aged care residence**:

- ** Exceptional working environment**:

- **Staff recognition and awards**:

- ** Staff discount program**:

- ** Online and face-to-face training and development**:

- ** We support growth and are keen to grow our team from within**:

- ** Be part of a team in an engaging and respectful workplace**

**Cranbrook Care is looking for a Ros**tering and Administration Officer** to join the team at our multi-award-winning architecturally designed aged care residence, Lansdowne Gardens, in Neutral Bay (Sydney lower North Shore).**

Lansdowne Gardens, with the luxury and warmth of a stately home overlooking Sydney Harbour, sets a new standard in residential aged care. It is an Extra Service facility and thereby provides additional ‘hotel’ type services or lifestyle extras, including higher standards of accommodation and increased activities, entertainment, and food choices.

**ABOUT THE ROLE**

An exciting opportunity exists for a caring and team-orientated Rostering & Administration Officer to join the team to be the friendly coordinator of our rostering for internal staff and agency. You also provide administrative support to all areas of the residence. You will recognise that no two days are the same in aged care.

You will work in a team with another Receptionist/Administrator to assist with the administration tasks across the residence, including rostering, onboarding, preparation of timesheets for payroll, client services administration and general office duties.

In this hands-on role, you will develop a deep and broad knowledge and understanding of our staff and our residents, enabling you to deliver exceptional client services that are responsive, inclusive and sensitive the diverse needs of our staff and residents.

You will be supported by the Residential Services Manager, ur5 Director of Care Services, and a team of expert partners from the Cranbrook Care family.

**ABOUT YOU**

If you love working with people, are a quick learner, enjoy an entrepreneurial team culture and pride yourself on getting things done right the first time, then this role is for you

**To succeed in this role, you will need the following skills and qualifications**:

- Experience in an on-line rostering tool
- Strong understanding of rostering prinicples and management of overtime and fair shift allocation processes
- Experience in the management of HR records and employee onboarding and leaving processes
- Commitment to delivering an exceptional level of customer service
- Strong verbal, written, and Microsoft Office skills
- Excellent personal presentation, outgoing and approachable personality
- Willing to learn and be flexible
- Able to work across a number of databases when trained
- Good multi-tasking and prioritisation skills
- A professional and personable telephone manner
- Able to work individually and as part of a team
- Be vaccinated for Influenza and COVID-19 (including Booster)
- Cert III in Business Administration, HR, Customer Service or equivalent qualification/experience (desirable)
- Experience working in Aged Care/Community Care or in a retail or Hospitality environment (desirable)

**ABOUT US**

**Cranbrook Care **aims to be the premier provider of quality residences, care and lifestyle services.

In meeting our vision, we strive for exceptional **wellbeing** for our residents, physical and emotional **security** and **excellence** in our built environment and service.

We believe that our residents deserve the best and we are constantly striving to provide the highest service excellence to them and their families.

We are also dedicated to ensuring our staff work in an engaging and respectful workplace that supports growth and learning.

**HOW TO APPLY**

If you meet the above criteria and would like to be part of a team where everyone works together as a team to fulfill our vision, then we want to hear from you

**APPLY NOW**

Applicants must supply a current National Police Certificate or be willing to complete a criminal history check before offer of employment.

No recruitment agencies please.