Operational Support Officer

**“**_Full citizenship for all people living with a mental illness in Australian society_**”**

**About the Role**
- Permanent /Part time
- Classification: Corporate Support Services Level 2, with a salary range of $60,249 - $65,728 per annum + Superannuation
- Location: Joondalup and Burswood

**Position **Overview**:
The Operational Support Officer will support and contribute to the delivery of high quality services to consumers by ensuring that staff of the Northern Psychosocial Support Team receive administrative support that is flexible and responsive to their needs.

The Operational Support Officer contributes to the delivery of high quality services to consumers by ensuring that staff of the Southern Psychosocial Support Team (Southern Psychosocial Support Team (Neami Rockingham, Mandurah ACMH & NPSM program and East Victoria - NPSM program) receive administrative support that is flexible and responsive to their needs.

**You will be responsible for carrying out daily operational support tasks which may include**:

- Coordinating travel arrangements
- Processing invoices, ordering stationery and office supplies
- Consumer database data entry
- Coordinating site maintenance and coordinating meeting room, venue, and catering bookings
- Undertake an administrative check of all referrals to ensure they are complete and appropriate
- Maintaining filing and archiving systems electronically
- Assisting operational support audit and compliance processes
- Orienting new site staff to administrative systems
- Performing reception duties
- Providing basic IT help desk support for service site colleagues
- Additional duties as required, depending on site needs - examples might include vehicle maintenance coordination and compiling information for reports to funders

**What you will bring to the role?**
- Experience in a similar role
- Excellent administration skills with high attention to detail
- Great customer service skills
- The ability to plan, organise and analyse tasks
- Sound communications skills both written and verbal
- The necessary skills to build relationships with team members
- Proven experience in being able to cope with change and adapt to ambiguous situations

**Mandatory role requirements**:

- National Criminal History Check (Police check) - disclosable outcomes considered
- Current Drivers licence
- Australian Working Rights

**About Neami National**

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

**Incentives include**:

- Diverse and inclusive organisation
- Induction and extensive Learning and Development Program
- Regular Practice Development sessions and coaching with your supervisor
- Salary Packaging program providing tax benefits available for living and entertainment expenses
- Generous leave entitlements including paid parental leave, Gratis Leave and Wellness leave
- Employee Assistance Program (EAP) through Benestar

**How to apply**:
The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:
**Be Yourself** - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences, and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.